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Offer summary
(Summary generated by AI based on the full job description)
The project involves Technical Support for Italian-speaking end users. Key requirements include Windows, MS Office knowledge, user access management and skills in hardware and network issue resolution. Responsibilities cover technical troubleshooting, helpdesk support, equipment configuration, and documentation following ITIL processes. Benefits include private medical care, life insurance, MultiSport card, and subsidies for language courses.
from: 20 July 2026
to: 19 August 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior
working mode:hybrid
Kraków, Prądnik Czerwony
Requirements
Expected technologies
Windows
Microsoft Office
Optional technologies
ITIL
Operating system
Windows
Our requirements
- Proficiency in Italian (minimum C1 level) and English (minimum B2 level), with excellent verbal and written communication skills.
- Demonstrated ability in customer handling, resourcefulness, and adaptability in dynamic scenarios.
- Strong working knowledge of Windows operating systems, MS Office suite, internet browsers, antivirus and firewall software, and basic PC hardware.
- Understanding of IT environments with readiness and enthusiasm to learn new technologies and processes.
- Familiarity with user access management and standard IT support workflows.
- Hybrid work - Minimum 3 days WFO
Optional
- ITIL certification or practical knowledge of ITIL frameworks is considered an asset.
- Previous experience in a technical support or helpdesk environment is advantageous.
- Additional language skills are a plus.
Your responsibilities
- Provide comprehensive hardware, software, and network troubleshooting and resolution support to end users via telephone.
- Address helpdesk queries, perform equipment configuration, backup maintenance, and software installation/de-installation.
- Identify, research, and resolve technical issues, guiding clients through corrective steps to restore functionality.
- Route complex problems to the appropriate internal support teams and coordinate escalations as needed.
- Manage and foster relationships with technology vendors and collaborate with internal support staff to leverage shared technical knowledge.
- Administer and manage user access across various systems to ensure proper authorization and security.
- Accurately document all support activities, problem resolutions, and work requests using the Call Tracking System.
- Support and adhere to established ITIL processes and HCLTech operational standards.
About the project
As a Technical Support Agent (Italian-Speaking) at HCLTech, you will play a vital role in ensuring seamless IT support for our clients’ end users.
Your expertise in troubleshooting, problem-solving, and customer engagement will directly contribute to maintaining productivity and satisfaction for our Italian-speaking customers.
Your role is pivotal in upholding HCLTech’s reputation for exceptional client support and technical excellence.
This is how we organize our work
This is how we work
at the client's site
Team members
support
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
What we offer
- Life insurance
- Private medical care
- MultiSport Card
- Subsidy for glasses
- Subsidy to language courses
- Christmas and holiday bonuses
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
Recruitment stages
- 1.Application
- 2.Shorlisting
- 3.Technical & HR Interview
- 4.Offer Rollout
HCL Poland
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
Senior IT Analyst with Italian & English – Hybrid
I apply to:
HCL Poland
Kraków, Prądnik Czerwony
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.