Senior IT Cost & Contracts Manager

Our requirements

• Experience and proven track record in vendor, cost and commercial management including cost reduction / optimisation programmes.
• Good understanding of procurement sourcing & category management principles and operation.
• Awareness of IT Infrastructure technical platforms / technologies, execution of IT vendor management policies.
• Good understanding of the IT global delivery model and future roadmap.
• Ability to work in a multi geography, culturally diverse and time-zone separated management role.
• Excellent communications skills and ability to influence and communicate at all levels of the organisation.
• Analytical with the ability to understand and resolve problems.

Your responsibilities

• Shape and deliver sub-function strategy: Develop and drive the IT commercial/contract management sub-function strategy, feeding into the wider IT strategy.
• Lead sustainable growth and change: Lead global joint commercial initiatives and facilitate change through clear communication, preparation, and disciplined implementation across Technology and Procurement.
• Drive contract renewals and governance: Ensure contracts are renewed on time, with appropriate review, approvals, cost-management governance, and stakeholder sign-offs.
• Optimise commercial outcomes: Partner with Technology teams, Procurement, and suppliers ahead of renewals/purchases to optimise volumes, challenge demand/requirements, and secure best value.
• Strengthen MI and spend transparency: Support and enhance management information, including contract database integrity and third-party spend reporting to enable better decision-making.
• Own risk, compliance, and controls: Embed a strong internal control environment, promoting a risk-aware culture and ensuring adherence to relevant policies/standards (e.g., FIMs/GSMs) and external regulatory requirements.
• Build robust business cases and benefits realisation: Define targeted benefits for initiatives and develop detailed business cases (investment, financial/non-financial benefits, strategic alignment), tracking outcomes and value delivered.
• Lead stakeholder management and teamwork: Build trusted relationships across Technology and Procurement, champion a customer/stakeholder-focused culture, influence decisions, and support team capability (including succession planning and cross-business collaboration).
• Provide day-to-day supervision for up to six colleagues, including allocation and prioritisation of work, monitoring progress against agreed deadlines, and acting as the first point of escalation for operational issues. Contribute input to formal performance and development discussions, but does not hold formal line-management accountability for performance ratings, objectives, or performance review outcomes.

About the project

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• 1.
  Online assessment
• 2.
  Phone interview
• 3.
  Job interview
• 4.
  Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.