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Offer summary
(Summary generated by AI based on the full job description)
Project involves providing technical support for English- and Dutch-speaking clients in IT. Core stack includes Windows OS, MS Office, web browsers, antivirus and firewall software and PC hardware. Responsibilities include acting as primary contact for helpdesk queries, diagnosing and resolving hardware and software issues, configuring equipment, software installation and removal, managing backups and user access, documenting incidents in the call tracking system and escalating complex cases to vendors.
from: 4 November 2026
to: 4 December 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior
working mode:remote
Kraków, Prądnik Czerwony
Requirements
Expected technologies
ITIL
Operating system
Windows
Our requirements
- Minimum 2 - 3 years of proven experience in IT Customer Service or Technical Support.
- Fluent in Dutch (minimum C1 level); excellent verbal and written communication skills in English.
- Solid knowledge of Windows OS, MS Office, Internet browsers, antivirus and firewall software, and PC hardware.
- Familiarity with ITIL principles is advantageous.
- Demonstrated ability to acquire new information quickly and adapt to evolving technologies.
- Strong customer handling skills and resourcefulness, especially when addressing unforeseen situations.
Optional
- Additional proficiency in other European languages is a plus.
- ITIL certification or equivalent technical credentials would be an asset.
- Experience in multinational or multicultural environments is desirable.
Your responsibilities
- Serve as the primary contact for helpdesk queries, providing technical support and guidance to end users.
- Diagnose and resolve hardware, software, and network issues via telephone.
- Configure equipment, manage backup maintenance, and oversee software installation and de-installation processes.
- Document and manage problems, work requests, and resolutions using the Call Tracking System.
- Route complex issues to internal support groups and coordinate with vendors to ensure timely resolution.
- Administer and manage user access across various systems, maintaining security and compliance.
- Collaborate closely with support staff to gather and share technical knowledge.
- Offer clear, step-by-step guidance to clients, ensuring issues are resolved efficiently and effectively.
About the project
As a Senior IT Helpdesk Analyst with Dutch, you will play a pivotal role in supporting English-speaking customers with their IT queries and technical challenges. Your expertise in troubleshooting and customer engagement will directly contribute to client satisfaction and operational excellence. This position is integral to maintaining HCLTech’s high standards of service delivery, ensuring seamless technology experiences, and strengthening the company’s reputation for world-class support.
Career Development Opportunities
HCLTech offers a clear and structured career path within a dynamic, multinational organization. Employees benefit from ongoing training, access to industry-leading tools and technologies, and opportunities for internal mobility across global locations. Comprehensive benefits include life insurance, private healthcare, and a MultiSport Card. HCLTech is committed to nurturing talent, supporting professional growth, and empowering employees to reach their full potential within a culture of innovation and excellence.
Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
What we offer
- Life insurance
- Private medical care
- MultiSport Card
- Subsidy for glasses
- Subsidy to language courses
- Christmas and holiday bonuses
- Full Time Contract of Employment
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
Recruitment stages
- 1.Application
- 2.Shorlisting
- 3.Technical & HR Interview
- 4.Offer Rollout
HCL Poland
HCLTech is a global leader in technology innovation, employing over 227,000 professionals across 60 countries. Renowned for delivering industry-leading capabilities in artificial intelligence, digital transformation, engineering, cloud computing, and software solutions, HCLTech partners with clients across major sectors such as Financial Services, Manufacturing, Life Sciences & Healthcare, Semiconductor, Telecom & Media, Retail & CPG, Mobility, and Public Services. With consolidated revenues of $14.7B for the 12 months ending March 2026, HCLTech is committed to empowering organizations through transformative technology, fostering a culture of excellence, diversity, and continuous growth.
Senior IT Helpdesk Analyst with Dutch & English
I apply to:
HCL Poland
Kraków, Prądnik Czerwony
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.