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Offer summary
(Summary generated by AI based on the full job description)
The project involves IT support in an international environment, providing 1st and 2nd line support for end users covering hardware, software, Microsoft, Azure, Citrix, VMware, Salesforce, and office infrastructure. Responsibilities include troubleshooting, incident and asset management, documentation, and collaboration with global teams. Experience with ITSM, Jira, Confluence and knowledge of IT asset management processes are required. The offer includes a B2B contract and private medical care.
Senior IT Service Specialist
Company: SQUARE ONE RESOURCES sp. z o.o.
from: 9 July 2026
to: 8 August 2026
120 - 140 złnet (+ VAT)/ hr.B2B contract (full-time)
Salary details
basic salary
Offer parameters
level:mid • senior
working mode:full office
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Expected technologies
Microsoft Azure
Jira
Confluence
Salesforce
Citrix
Microsoft 365
VMware
Our requirements
- 3+ years of experience in IT Support, IT Service Specialist, or Desktop Support roles
- Experience providing 1st and 2nd line support in enterprise environments
- Hands-on knowledge of hardware, software, applications, and basic networking
- Good understanding of Microsoft technologies, Azure, Citrix, VMware, and Salesforce
- Experience with ITSM tools, Jira, and Confluence
- Knowledge of incident management, request fulfilment, and IT asset management processes
- Strong documentation skills and ability to work with global IT teams
- Proactive, service-oriented approach with good communication skills
- English required; Polish is a strong advantage
Optional
- ITIL Foundation certification
Your responsibilities
- Provide 1st and 2nd line IT support for end users across hardware, software, infrastructure, cloud services, and business applications.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, networking, and office IT equipment.
- Support Microsoft technologies and enterprise platforms, including Citrix, VMware, Azure, and Salesforce.
- Manage incidents, service requests, and IT support activities in line with IT service management best practices.
- Handle IT asset management, including hardware lifecycle, onboarding and offboarding processes, and workstation setup.
- Maintain accurate technical documentation and contribute to the organization's knowledge base.
- Support office infrastructure, including relocations, refurbishments, and critical incident response.
- Collaborate with global IT teams across multiple time zones to ensure consistent service delivery
About the project
We are looking for an experienced Senior IT Service Specialist to join our client's IT team in Warsaw. In this role, you will provide high-quality onsite IT support, ensuring the smooth operation of end-user services, business applications, and office infrastructure. You will work closely with global IT teams, delivering exceptional service in a dynamic, fast-paced international environment.
Location: Warsaw, Poland (On-site, 5 days per week)
This is how we organize our work
This is how we work
at the client's site
What we offer
- B2B contract
- Long term cooperation
Benefits
- sharing the costs of sports activities
- private medical care
SQUARE ONE RESOURCES sp. z o.o.
At Square One Poland we link IT experts with the business. With over 25 years of experience, we specialize in recruitment processes on a global scale. Despite years of experience, we still have a startup DNA and this is our advantage. Our offices are located in London and Warsaw, however, we can reach clients from all over the world, from start-ups to big worldwide corporations.
This is how we work
Senior IT Service Specialist
120–140 zł / hr. (B2B)
I apply to:
SQUARE ONE RESOURCES sp. z o.o.
Warszawa, Masovian
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.