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Offer summary
(Summary generated by AI based on the full job description)
The project involves IT support for international clients, focusing on hardware, software, and network issue diagnosis and resolution. Key tools include Windows OS, MS Office, firewall, antivirus, and a call tracking system. Responsibilities cover troubleshooting via phone, user access administration, and vendor coordination. Offered benefits include private healthcare, life insurance, MultiSport card, and flexible working hours.
from: 26 August 2026
to: 25 September 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior
working mode:remote
Kraków, Prądnik Czerwony
Requirements
Expected technologies
ITIL
Operating system
Windows
Our requirements
- Excellent communication and conversation skills (both verbal and written)
- Fluent Dutch min. B2 and fluent English min. B2
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
- Ability to acquire new information quickly and the willingness to always do so
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- 1 year of previous IT experience (Customer Service & Technical Support)
Optional
- ITIL knowledge would be an asset
Your responsibilities
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
About the project
As a Senior IT Support Analyst with Dutch & English at HCL Technologies, you will perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
What we offer
- Life insurance
- Private healthcare
- MultiSport Card
- Clear career path in a growing multinational organization
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
Recruitment stages
- 1.Application
- 2.Shorlisting
- 3.Technical & HR Interview
- 4.Offer Rollout
HCL Poland
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
Senior IT Support Analyst with Dutch & English
I apply to:
HCL Poland
Kraków, Prądnik Czerwony
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.