Senior IT System Analyst (Global Compliance Automation) | f/m/d

Our requirements

• fluent in English
• several years of experience working as a System Analyst, Requirements Engineer, Business Analyst, or in a similar role
• strong experience in requirements elicitation, analysis, documentation, and management
• experience working closely with business stakeholders, product teams, developers, and technical architects
• practical experience creating use cases, user stories, business features, and product backlog items
• experience working in agile software delivery environments
• strong understanding of software development lifecycle (SDLC) processes
• hands-on experience with acceptance testing, requirements validation, and quality assurance activities
• experience supporting release management, deployment processes, and change management activities
• familiarity with Azure DevOps, Jira, Confluence, Miro, PowerPlatform, ServiceNow, or similar collaboration and delivery tools
• practical knowledge of process and system modeling techniques, including UML, BPMN, or similar approaches
• ability to assess and discuss technical feasibility of solutions with development teams
• strong analytical thinking and problem-solving skills with attention to detail
• excellent communication and stakeholder management skills
• ability to work independently and effectively coordinate activities across multiple teams and stakeholders

Optional

• experience working with LeanIX
• experience maintaining JSON-based configuration or definition files
• knowledge of IT service management processes
• experience in large-scale enterprise environments
• professional certification in Business Analysis, Requirements Engineering, Agile, or a related discipline
• knowledge of German

Your responsibilities

• managing communication and balancing expectations between capability owners, end users, product teams, and service teams
• facilitating workshops and discussions to gather, analyze, and validate business and system requirements
• creating and maintaining use cases, process flows, and requirements documentation using established tools and standards
• translating business needs into business features, product backlog items, and functional specifications for delivery teams
• collaborating closely with developers, architects, and technical teams to assess solution feasibility and refine requirements within existing system constraints
• co-creating wireframes and supporting solution design activities together with UI development teams
• performing acceptance testing and validating delivered functionality through pull-request-based testing and other quality assurance activities
• coordinating release activities, including release planning, release notes, change management, and stakeholder communications
• supporting pre-production and production deployments, performing release validation, and ensuring successful implementation of changes

About the role

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

ERGO Technology & Services S.A.