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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on Customer Service Management for a global healthcare company. Key technologies include ServiceNow with strong CSM expertise. Responsibilities cover leading a development team, development and configuration of ServiceNow solutions, integrations, testing, and deployments. The role also includes Scrum Master duties, supporting planning and stakeholder management.
from: 20 August 2026
to: 19 September 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:senior
working mode:remote • hybrid • full office
Białystok, Centrum
Requirements
Expected technologies
ServiceNow
CSM
JavaScript
Our requirements
- Minimum 4 years of experience in ServiceNow development, including leadership responsibilities
- Strong experience with ServiceNow, particularly Customer Service Management
- Solid understanding of Agile and Scrum delivery frameworks
- Ability to analyze business requirements and translate them into technical solutions
- Strong knowledge of business process modelling and solution design principles
- Proven capability to lead development activities and coordinate technical delivery
- Good understanding of system integrations and ServiceNow platform development
- Familiarity with code review practices and technical governance standards
- Excellent communication, stakeholder management, and leadership skills
- Professional proficiency in English, enabling effective collaboration with international stakeholders and teams
Your responsibilities
- Lead the development and configuration of ServiceNow Customer Service Management solutions
- Coordinate development activities and ensure technical quality across the delivery team
- Support solution implementation, integrations, testing, and deployment activities
- Act as a Scrum Master, facilitating Agile ceremonies and supporting delivery planning
- Collaborate with Business Analysts, Solution Architects, Developers, and business stakeholders
- Support backlog refinement and translate business requirements into technical solutions
- Conduct code reviews and promote development best practices
- Ensure alignment with technical standards, governance, and project objectives
About the project
We are looking for a Lead ServiceNow Developer with strong CSM expertise to join a Customer Service Management project delivered for our client, a global healthcare company.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Senior Lead ServiceNow Developer - CSM (f/m/x)
I apply to:
Sii Sp. z o.o.
Białystok, Centrum
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