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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on delivering digital customer solutions within the Digital Customer Experience (DCX) practice. Work involves designing and implementing Microsoft Dynamics 365 (Contact Center/Sales/Service) and Power Platform solutions leveraging Copilot Studio and AI Builder. Responsibilities include running requirements workshops, creating future-proof solution designs, co-creating AI-augmented platform concepts, guiding Product Owners on backlog structure and writing Epics/Features/User Stories, advising on configuration versus customization, and ensuring alignment with the client’s long-term strategy. The offer includes private medical care, life insurance, training budget and a comprehensive benefits package with a hybrid working model.
Senior Microsoft Dynamics 365 Functional Consultant
Company: Capgemini Polska
from: 22 September 2026
to: 22 October 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior
working mode:hybrid
Gdańsk, Oliwa
Requirements
Expected technologies
Dynamics 365
Power Platform
Copilot Studio
AI Builder
Our requirements
- Hands-on knowledge of Dynamics 365 (Contact Center/Sales/Service) and Power Platform — including out-of-the-box capabilities, limitations, and licensing
- Familiar with Copilot Studio and AI Builder as tools to enhance business processes and customer experiences
- Skilled in translating business requirements into process designs and data models following Microsoft best practices
- Experienced in Agile delivery — sprint planning, backlog management, and writing well-structured User Stories
- Able to engage and influence stakeholders at all levels, from operational teams to C-suite
- Strong client-facing skills — building lasting relationships, facilitating workshops, and navigating complex organizational dynamics
- Analytical and adaptable, with an eye for identifying business transformation opportunities beyond the immediate scope
- Microsoft certifications related to Dynamics 365 (e.g., MB-210, MB-230)
Your responsibilities
- Lead requirements gathering through workshops, interviews, and SME/Product Owner sessions to define business and functional needs
- Translate customer goals into future-proof solution designs in collaboration with Architects and Engineers
- Co-create and present AI-augmented platform concepts that inspire business stakeholders and unlock new capabilities
- Guide Product Owners in backlog structuring, writing Epics, Features, and User Stories (BDD where applicable)
- Advise on the right balance between configuration, customization, and AI-driven automation
- Act as a trusted advisor ensuring solutions align with the client's long-term organizational strategy
About the project
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
As a Senior Microsoft Dynamics 365 Functional Consultant, you are the bridge between business ambition and technical delivery. You shape solutions that fit clients' long-term goals by translating complex needs into intelligent, scalable Dynamics 365 and Power Platform experiences. Your influence spans stakeholder workshops to backlog ownership — directly impacting how global organizations transform their customer-facing operations.
Your project
Capgemini's Digital Customer Experience (DCX) practice delivers intelligent, human-centered solutions for global enterprises and public sector organizations. You'll work in empowered Agile squads, owning the end-to-end lifecycle of business applications — from architecture to deployment — in a culture built on feedback and continuous learning.
What we offer
- Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details
- Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- integration events
- corporate sports team
- no dress code
- parking space for employees
- extra social benefits
- sharing the costs of tickets to the movies, theater
- redeployment package
- christmas gifts
- employee referral program
- charity initiatives
- free chat/call with a therapist
- Multisport card
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
This is how we work
Senior Microsoft Dynamics 365 Functional Consultant
I apply to:
Capgemini Polska
Gdańsk, Oliwa
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