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Senior OT Network Support Analyst – Connectivity & Incident Management
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Offer summary

(Summary generated by AI based on the full job description)

The project involves supporting global network and call center infrastructure for an international banking group. Required expertise includes telecom networks, data network topologies, and protocols, as well as familiarity with ITIL and Agile frameworks. Key responsibilities include incident management, network monitoring, vendor collaboration, and ensuring service continuity in a follow the Sun model. Benefits include medical package, Multisport, Pluralsight training, and flexible working hours.

you can start ASAP

Senior OT Network Support Analyst – Connectivity & Incident Management

Company: ITDS Polska Sp. z o.o.

from: 28 May 2026
to: 27 June 2026
19 530 - 23 520 złnet (+ VAT)/ mth.B2B contract (full-time)
13 900 - 16 900 złgross/ mth.contract of employment
Offer parameters
level:senior
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland

Requirements

Operating system

Windows

Our requirements

  • At least 3 years of experience in networking or telecommunications support
  • Good understanding of Data Networks Topologies and protocols
  • Experience working within ITIL/Agile Standards/Frameworks
  • Willingness and ability to learn new telecoms technologies and supporting tools
  • Strong team player able to collaborate at all levels
  • Willingness to work shifts and weekends

Optional

  • OT network understanding

Your responsibilities

  • Support Telecoms incidents globally and provide expertise in resolution
  • Monitor infrastructure and raise vendor tickets to facilitate recovery without impacting service
  • Collaborate with Incident managers and other teams to provide required inputs regarding OT network incidents
  • Work within a global diverse team of engineers and vendors on a 'follow the Sun' basis
  • Drive down infrastructure service outages and repeat failures
  • Ensure global standards are set and adhered to
  • Work with Service Providers to ensure contractual commitments and continuous improvement
  • Support the recovery of IT systems and support services in accordance with agreed business/IT service levels

About the project

As a Senior OT Network Support Analyst – Connectivity & Incident Management, you will be working for our client, a leading international banking group, supporting their global network and call center infrastructure across 55 countries. Your expertise will be pivotal in managing incident calls, restoring services swiftly, and ensuring seamless connectivity to support business continuity worldwide. Grow your career in a dynamic, international setting that values innovation and excellence.
Unleash the Power of Connectivity — Lead Critical Network Resolutions in a Global Environment!
Krakow-based opportunity with hybrid work model.
Only candidates with an existing legal right to work in the European Union will be considered for this role.

This is how we organize our work

This is how we work

at the client's siteagilescrum

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS’s Whistleblower Procedure

📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
Company

What we offer

  • Stable and long-term cooperation with very good conditions.
  • Enhance your skills and develop your expertise in the financial industry.
  • Work on the most strategic projects available in the market.
  • Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years.
  • Participate in Social Events, training, and work in an international environment.
  • Access to attractive Medical Package.
  • Access to Multisport Program.
  • Access to Pluralsight.
  • Flexible hours.

Benefits

  • sharing the costs of sports activities
  • private medical care
  • flexible working time
  • fruits
  • integration events
  • corporate gym
  • saving & investment scheme
  • no dress code
  • coffee / tea
  • drinks
  • christmas gifts
  • birthday celebration
  • sharing the costs of a streaming platform subscription
  • access to +100 projects
  • access to Pluralsight

Recruitment stages

  • 1.
    online interview
  • 2.
    online interview

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.
We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.
We see where banks, insurers, payment companies, or fintech can go and how they can get there.
That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.
ITDS in Poland - Pure player in new Technologies & Financial Industry
+300 IT implementation professionals
+20 clients in the Banking, Insurance, Payment & Fintech Industry
ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

This is how we work

Senior OT Network Support Analyst – Connectivity & Incident Management
13.9k–16.9k zł / mth. (CoE), 19.5k–23.5k zł / mth. (B2B)
I apply to:
ITDS Polska Sp. z o.o.
Kraków, Lesser Poland
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