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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on a Real-Time Cross-Border 24x7 payments system within the banking and fintech sector. Key requirements include experience in payment product management, Agile, event-based processing platform, handling regulatory requirements, and collaboration with global stakeholders. Responsibilities cover product strategy definition, backlog management, process improvement, and delivery quality support. Benefits include medical care, insurance, Multisport, and educational support.
Senior Product Owner - Payments
Company: HSBC Service Delivery (Polska) Sp. z o.o.
from: 28 May 2026
to: 27 June 2026
20 133 - 28 000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:senior
working mode:hybrid
Kraków, Dębniki
Requirements
Operating system
Windows
Our requirements
- 10+ years’ experience in Product Engineering / Delivery / Payments Operations / Transformation (payments/banking/fintech preferred).
- Strong Agile delivery capability: requirements definition, backlog management, user story refinement, and end-to-end delivery ownership.
- Experience in transaction banking products—ideally cross-border payments, payment platforms, or similar.
- Strong stakeholder management across Product, Stewards, Technology and Operations; able to influence without formal authority across distributed teams.
- Strong analytical and structured problem-solving skills; able to translate complex needs into simple, scalable solutions.
- Comfortable discussing technical and functional details, integrations, and scalable architectures with engineers to build robust solutions.
- Experience in embedding effective controls and ensuring product design supports payments regulatory requirements.
- Strong communication skills and fluency in English; university degree (or equivalent) with strong Excel and PowerPoint skills.
Your responsibilities
- Deliver the payments product strategy to support growth, reduce costs, meet regulatory requirements, and enhance customer experience.
- Own parts of the 24x7 RT Payments roadmap working with partner systems and affiliates, aligning priorities across global stakeholders.
- Define requirements for and lead platform modernisation towards event-based processing to Globally enable faster, scalable, and resilient payment processing.
- Own and maintain the product backlog: prioritisation, refinement, user stories and acceptance criteria aligned to business outcomes.
- Represent the client in delivery, ensuring requirements and solutions that meet client expectations and operational needs, improving CX/UX to lower customer hurdles.
- Drive delivery excellence across testing, release readiness, defect management and post-release quality.
- Work closely with delivery, design, operations, risk, compliance, and customer teams to ensure successful launches and continuous improvements.
- Identify and implement process improvements (e.g., tightening controls in reconciliation and settlement) to reduce operational friction and strengthen outcomes.
About the project
Join CIB Banking Transformation & Performance to shape and deliver our Real-Time Cross-Border 24x7 Payments agenda and be part of re-building our payments assets for the future. You’ll sit at the centre of Global Product, Operations and Technology - turning strategy into reality for our customers and staff, through high-quality propositions and measurable client outcomes.
As Senior Manager - Product Owner, you will lead the design, delivery, and continuous improvement of payment products, focusing on scalable Real-Time 24x7 payment products and platform modernisation that creates “happy payment paths" processed in seconds globally, while having a healthy understanding of “unhappy paths" and how they are best handled to reduce operational friction.
This role is central to bridging strategy and execution, ensuring that governance, product backlogs, user stories, testing, controls, and delivery processes are aligned with business outcomes, client expectations, cost reduction, and regulatory requirements. You’ll help embed a culture of delivery excellence, client representation, and proactive partnership across Transformation, CBCC, partner systems, and affiliates.
What we offer
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- retirement pension plan
- corporate library
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
- In-office gym
Recruitment stages
- 1.Online assessment
- 2.Phone interview
- 3.Job interview
- 4.Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This is how we work
Senior Product Owner - Payments
20.1k–28k zł / mth. (CoE)
I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Dębniki
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