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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on developing a large-scale workflow and digital services platform in a highly regulated environment. Key technologies are ServiceNow and Microsoft 365. Responsibilities include ownership of the ServiceNow product portfolio, defining a multi-year roadmap for modules such as ITSM, ITOM, ITAM, HRSD, demand management, backlog prioritization, capacity planning and oversight of release and governance. Required minimum 8 years of ServiceNow experience, leading global teams, advanced reporting and fluent English communication.
from: 17 September 2026
to: 17 October 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:senior
working mode:remote • hybrid • full office
Białystok, Centrum
Requirements
Expected technologies
Microsoft 365
ServiceNow
Project Portfolio Management
Our requirements
- At least 8 years of hands-on experience with the ServiceNow platform, including enterprise-scale delivery and governance responsibilities
- Proven background in product portfolio management, technology transformation programs, or enterprise platform leadership roles
- Experience leading global, cross-functional teams and coordinating work across multiple stakeholders and delivery partners
- Strong knowledge of demand management, backlog prioritization, capacity planning, release management, performance metrics, and portfolio reporting
- Advanced proficiency in ServiceNow, Microsoft 365, and collaboration, reporting, and portfolio management tools
- Fluent English communication skills with the ability to present recommendations, risks, and strategic outcomes to senior leadership
Optional
- Experience in pharmaceutical, biotechnology, or healthcare environments
Your responsibilities
- Own the ServiceNow product portfolio and end-to-end demand-to-delivery lifecycle, including prioritization, governance, and executive reporting
- Define and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolution
- Drive demand evaluation, value assessment, capacity planning, and backlog readiness to ensure delivery alignment with business priorities
- Lead portfolio planning and delivery governance, balancing new initiatives, platform maintenance, compliance, upgrades, and operational needs
- Establish and oversee agile and hybrid delivery practices, ensuring effective collaboration across product, process, architecture, engineering, QA, and operations teams
- Manage release planning and governance, ensuring readiness across testing, approvals, documentation, communications, change management, and operational support
- Monitor portfolio performance, risks, delivery metrics, adoption, and value realization, while serving as the primary escalation point for cross-functional delivery issues
About the project
We are looking for an experienced leader to drive the strategic development and delivery of a large-scale enterprise workflow and digital services platform within a highly regulated international environment. In this role, you will oversee the full lifecycle of platform initiatives, ensuring that business priorities are translated into actionable delivery plans, aligned with organizational capacity, governance requirements, and long-term technology objectives. You will collaborate with cross-functional stakeholders to enhance platform capabilities, optimize operational processes, and deliver measurable business value through modern delivery practices.
This is how we work
Senior ServiceNow Portfolio & Delivery Lead (f/m/x)
I apply to:
Sii Sp. z o.o.
Białystok, Centrum
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