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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on implementing ServiceNow Customer Service Management for a global pharmaceutical company. Key requirements include 4+ years in Solution Architecture, experience with ServiceNow, CSM, Agile, and system integrations. Responsibilities include defining and governing the architecture, collaborating with teams, and maintaining documentation. Benefits include private healthcare, benefits package, growth support.
from: 20 August 2026
to: 19 September 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:senior
working mode:remote • hybrid • full office
Białystok, Centrum
Requirements
Expected technologies
ServiceNow
CSM (ServiceNow Customer Service Management)
Our requirements
- Minimum 4 years of experience in a Solution Architect or similar role
- Strong experience with ServiceNow, including Customer Service Management
- Solid understanding of Solution Architecture, System Architecture, and Integration Architecture
- Experience working in Agile delivery environments
- Knowledge of business process modelling and solution design best practices
- Familiarity with Governance, Risk & Compliance principles
- Experience with architectural governance and documentation
- Strong communication and stakeholder management skills
- Professional proficiency in English, enabling effective collaboration with international stakeholders and teams
Optional
- CTA or CMA certifications
Your responsibilities
- Define and govern the solution architecture for ServiceNow CSM implementations
- Design scalable and maintainable solutions aligned with business and technical requirements
- Define integration approaches between ServiceNow and other enterprise systems.
- Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle
- Support multi-country rollouts and ensure alignment with architecture standards and governance practices
- Produce and maintain architectural and technical documentation
About the project
We are looking for a Senior ServiceNow Solution Architect with strong CSM expertise to lead the design and governance of the ServiceNow Customer Service Management implementation delivered for our client, a global pharmaceutical company.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Senior ServiceNow Solution Architect - CSM (f/m/x)
I apply to:
Sii Sp. z o.o.
Białystok, Centrum
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