Senior Software Engineer (Senior ServiceNow Developer)

Our requirements

• Solid hands-on ServiceNow development experience, ideally around 4–5 years.
• Good knowledge of ITSM and the ServiceNow platform in general.
• Practical experience with CMDB, CI classes, relationships and data imports.
• Experience with REST integrations, IntegrationHub, Import Sets/Transform Maps and scripting.
• Good ServiceNow scripting skills: Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer, etc.
• Understanding of data modelling and ability to translate functional/data requirements into ServiceNow configurations.
• Ability to analyse existing solutions, troubleshoot issues and independently implement moderate-complexity changes.
• Experience with upgrades, maintenance and day-to-day evolution of ServiceNow ITSM processes.
• Experience with Discovery, Identification and Reconciliation Engine (IRE), CSDM, Service Graph Connectors, Security Operations or ServiceNow instance consolidation would be an advantage, but is not required.
• Strong problem-solving and analytical skills.
• Fluent English B2/C1.
• Strong communication skills to collaborate with cross-functional teams.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Being open to occasional business trips abroad and visits in our office in Katowice.

Your responsibilities

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

About the project

Additional Information

What we offer

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus,[copyrights, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten.
• DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud).

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• employee referral program

Recruitment stages

• 1.
  a short phone call with a recruiter (30 min max)
• 2.
  one-hour long interview on Teams
• 3.
  final interview (30 min)

Sopra Steria Polska Sp. z o.o.