Senior Systems Engineer (Microservices)

Our requirements

• Attributes & Skills, Relevant experience
• As a successful candidate you will be a Systems Engineer with a general good working knowledge of Active Directory, Window Server OS (2012 and higher version). Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, ETC.
• Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.
• We are looking for a passionate, professional and confident individual with excellent attention to detail and strong written and verbal communication skills. You will have the ability to prioritise, organise and multitask whilst working in a busy environment
• 8-10 years of IT experience in similar role of IT Infrastructure management, Wintel Admin
• Service Delivery / Client Orientation / Customer Service
• Cloud skills in AWS and Azure is an advantage
• Advanced technical troubleshooting skills
• Full coverage in order to support the business hours,
• Communication / responsiveness, Analytical Skills / Troubleshooting Skills
• Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified
• Excellent communication skills and fluent English
• Experience of working in a global team and in/for different jurisdictions (excellent English communication skills)
• Education/Professional Qualifications
• Full time Graduation \ Post Graduation in any Stream
• Microsoft Certifications – Windows Servers / O365 / Azure / AWS

Optional

• Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.
• Cloud skills in AWS and Azure is an advantage.
• Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified.

Your responsibilities

• Build and maintain effective relationships with Infrastructure Leads, peers, IT Regional Managers and OPS team.
• Act as a point of escalation for daily operational issues for IT Infrastructure
• Oversee operational tasks and ensure proper documentation is maintained
• Work closely with the business for any changes or requests for new services
• Provide support in solving incidents., service requests and problems
• Execute resolution of all incidents and problem enquiries
• Involved in changes and ensure adherent communication is released
• Ensure continuity in service provision and restore required service in case of disruption
• Manage third party vendors for incident management through to resolution
• Check technical conditions of IT equipment and landscape
• Build/provision IT hardware (Servers, Storage etc.)
• Maintain & Update systems periodically as required by vendors, compliance or lifecycle management
• Monitor and report on the systems performance and take corrective action when necessary
• Provide reporting on ad-hoc basis
• Support with internal offices move, if required
• Keep up to date documentation and tasks for audit purposes
• Play an active role in IT Infrastructure related projects, when needed
• Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
• Actively participate in information and knowledge sharing within the team
• Work towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner
• Understand and comply to Vistra Information security & Compliancy Framework and guidelines
• Continue to expand customer service repertoire and continue to explore customer facing best practices
• Following acquisitions, assist, when necessary, the project team with the integrations of new systems.
• Seek continuous improvement in services delivered

About the project

What we offer

• Zdrowie pracowników jest dla nas ważne – otrzymasz możliwość dofinansowania do prywatnej opieki medycznej dla Ciebie i Twoich bliskich.
• Dbamy o zdrowy tryb życia i aktywność sportową – otrzymasz możliwość dofinansowania do karty Multisport.
• Jeżeli tak jak my cenisz sobie work-life balance, to zapewne ucieszy Cię, że umożliwiamy elastyczne godziny pracy.
• Ważne jest dla Ciebie bezpieczeństwo? Otrzymasz możliwość wykupienia dodatkowego ubezpieczenia na życie.
• Ponieważ chcemy wspierać Twój rozwój, umożliwimy Ci dołączenie na bezpłatne lekcje z języka angielskiego lub niemieckiego.
• Gwarantujemy stabilność zatrudnienia: umowa o pracę z firmą działającą globalnie, o ugruntowanej pozycji na rynku.
• Ponieważ najważniejszy jest dla nas Twój rozwój zawodowy, zapewnimy szkolenia wewnętrzne, a także dofinansowanie do szkoleń zewnętrznych lub studiów podyplomowych, a także jasną ścieżka kariery Vistra.
• Mając na uwadze Twoją wygodę oraz oszczędność czasu, nasze nowoczesne biuro jest zlokalizowane w centrum miasta.
• Jesteśmy świadomi ekologicznie: adoptujemy pszczoły, zachęcamy pracowników do przyjeżdżania rowerem (mamy rowerowy parking!), a nasz budynek jest eco-friendly.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• employee referral program
• nowoczesne biuro
• dofinansowanie do szkoleń
• szkolenia wewnętrzne
• bezpłatne kursy językowe (angielski, niemiecki, polski)
• preferencyjne warunki ubezpieczenia na życie
• owocowe poniedziałki
• inicjatywy CSR

Vistra Poland