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Offer summary
(Summary generated by AI based on the full job description)
The offer involves a Digital Customer Care project using Zendesk Support, Guide, Talk integrated with Salesforce and AWS via REST API. Responsibilities include designing and integrating Zendesk solutions, implementing the Zendesk Apps Framework and setting technical standards. Required skills include JavaScript, Node.js, React.js, jQuery and knowledge of Zendesk Sunshine and Custom Objects. The company provides employment stability and benefits like private healthcare and training budget.
from: 3 July 2026
to: 2 August 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:senior • expert
working mode:hybrid • full office
Kraków, Podgórze
Requirements
Expected technologies
Zendesk Architect
JavaScript
Node.js
React.js
jQuery
REST
Zendesk Platform
HTTP
AJAX
HTML5
CSS3
Object-Oriented Design
Zendesk Sunshine
Optional technologies
Vue.js
Our requirements
- At least 8 years of IT experience, including a minimum of 5 years working with the Zendesk platform
- Strong expertise in JavaScript, Node.js, React.js, and jQuery
- Extensive experience with REST APIs, webhooks, and cloud system integrations
- Solid knowledge of Zendesk Sunshine, Custom Objects, and data relationship modeling
- Proficiency in HTML5, CSS3, AJAX, HTTP, and object-oriented design principles
- Proven ability to translate business requirements into scalable technical solutions
- Fluency in English
- Working from the office in Cracow 2 days per week
Optional
- Experience with middleware solutions like Workato
- Knowledge of Vue.js
Your responsibilities
- Design and architect solutions across Zendesk Support, Guide, and Talk
- Lead integrations between Zendesk and enterprise platforms such as Salesforce and AWS using REST APIs and middleware
- Drive the implementation of Zendesk Apps Framework (ZAF) and custom applications
- Define technical standards, best practices, and governance for development teams
- Optimize platform performance, scalability, and user experience
- Collaborate with cross-functional teams, including Salesforce Architects and AWS Developers
About the project
Join Client's Digital Growth Solutions team and play a key role in shaping the future of our global Customer Care ecosystem. We are looking for an experienced Zendesk Architect to lead the design, integration, and evolution of enterprise-scale Zendesk solutions supporting customers and support teams worldwide.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Senior Zendesk Architect (f/m/x)
I apply to:
Sii Sp. z o.o.
Kraków, Podgórze
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