Service & Aftersales Consultant

Our requirements

• Bachelor's degree or equivalent qualification, preferably in engineering, supply chain, business, information systems or a related field.
• At least 5 years of relevant experience in consulting, business transformation or SAP-enabled Service & Aftersales projects, preferably within industrial or equipment-intensive environments.
• Strong understanding of end-to-end Service & Aftersales processes, including service request and order management, planning and scheduling, dispatch, field execution, service confirmation and their interfaces with spare parts, installed base and customer processes.
• Hands-on experience with SAP Field Service Management (SAP FSM) and SAP Service Planning and Execution, including the ability to translate business requirements into solution design and perform foundational functional configuration for planning, scheduling, dispatch and service execution.
• Consulting and advisory skills, including structured problem solving, requirements definition, workshop facilitation and clear communication with business and technology stakeholders; excellent written and spoken English is required.

Optional

• Understanding of integration between SAP FSM, SAP S/4HANA Service and adjacent capabilities such as EAM, SD and MM, including relevant master data and transactional dependencies.
• Experience designing target service processes, operating models or transformation roadmaps and applying SAP standard capabilities and leading practices.
• Experience with field-service mobility, workforce optimization, service contracts, warranty or installed-base management is an advantage.
• Experience in industrial equipment, manufacturing or another asset-intensive industry.
• Exposure to connected service, predictive service, remote support or AI-enabled service capabilities.
• German or French language skills.

Your responsibilities

• Advise clients on Service & Aftersales transformation, assessing current capabilities and defining future-state processes across service request and order management, planning, scheduling, dispatch and field execution.
• Translate business requirements into SAP FSM and SAP Service Planning and Execution solution design and foundational functional configuration, applying standard capabilities and leading practices.
• Design end-to-end service process flows and key solution dependencies, including technician and skills planning, service orders, installed-base and equipment data, service confirmations, spare parts and relevant commercial handoffs.
• Facilitate client workshops, structure complex service challenges and develop recommendations, process designs, implementation priorities and transformation roadmaps.
• Collaborate across service, sales, logistics, maintenance and technology teams to ensure SAP service solutions integrate effectively with the broader SAP S/4HANA and enterprise landscape.

What we believe

What we offer

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• employee referral program

Accenture Strategy & Consulting