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Service Delivery Consultant
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Offer summary

(Summary generated by AI based on the full job description)

The project involves L2 Help Desk Support focused on hardware, software, MS Office 365 troubleshooting and basic Active Directory administration. Responsibilities include incident and request management using ServiceNow, IT project coordination like office relocations and equipment rollout, and vendor management. The role covers continuous improvement initiatives, security oversight, technical documentation, and asset management. Key skills include SLA/KPI handling and fluent Polish and English (C1).

quick apply

Service Delivery Consultant

Company: Wyborowa Pernod Ricard

from: 26 June 2026
to: 26 July 2026
salary not specifiedB2B contract
Offer parameters
level:mid
working mode:hybrid
Warszawa, Śródmieście
Warszawa, ŚródmieścieZłota 59View on map

Requirements

Expected technologies

Active Directory
Office 365
ServiceNow

Our requirements

  • Strong L2 technical support skills – troubleshooting hardware, software, Office 365, and basic Active Directory
  • Effective incident & request management – experience with ServiceNow, SLA/KPI tracking, and issue handling
  • Project & coordination mindset – ability to support IT projects and work with vendors and stakeholders
  • Continuous improvement approach – analyzing data, solving problems, and driving service enhancements
  • Strong communication & customer focus – working with users, vendors, and teams in a clear and service-oriented way
  • Languages: Polish (+C1), English (+C1)

Your responsibilities

1. End-User Support (L2)
  • Provide L2 Help Desk support services
  • Software installation and configuration
  • Access rights management (Active Directory, permissions)
  • Standard hardware support (laptops, printers, peripherals)
  • MS Office 365 end-user support
  • Print and peripheral troubleshooting
  • Video conferencing and AV equipment support in meeting rooms
  • Basic Active Directory administration
    • 2. Incident & Request Management
  • Log and process incidents in the ITSM system (ServiceNow)
  • Register orders in the JDE system
  • Track KPIs to ensure SLA compliance
  • Create Service Desk trend reports for SLA performance monitoring
    • 3. Projects & Build
  • Manage Service Delivery projects: office relocations, equipment rollouts, network/cloud/security deployments
  • Support and coordinate PMO activities — managing scope, timelines, and budgets
  • Participate in network projects — vendor coordination across Polish sites
    • 4. Continuous Improvement & Problem Management
  • Drive Problem Management and Continuous Service Improvement initiatives
  • Analyze Service Desk data via ServiceNow to identify improvement opportunities
  • Contribute to Modern Service Desk initiatives: service catalog forms, automation, knowledge base enhancement
    • 5. Vendor Coordination
  • Coordinate external IT service providers
  • Manage the relationship with outsourced Service Desk partner — escalations, satisfaction report analysis
  • Analyze IT changes to ensure the outsourcing partner is informed about planned and unplanned changes
    • 6. Security & Change Management
  • Oversee design, implementation, and periodic review of security measures
  • Assist with security audits
  • Coordinate with communications teams to inform Service Desk of production changes
    • 7. Documentation & Knowledge Management
  • Create and maintain technical documentation and user guides
  • Prepare knowledge transfer materials
    • 8. Asset Management
  • Manage end-user device inventory (hardware and software)
  • Set up workstations with computers and peripherals

    • What do we value:

    • Conviviality - friendly relationships.
    • Mutual respect.
    • Willingness to develop and improve.
    • Commitment to teamwork.
    • Health and safety.
    Company

    What we offer

    • B2B contract.

    Wyborowa Pernod Ricard

    Jesteśmy częścią grupy Pernod Ricard - globalnego producenta i dystrybutora alkoholi mocnych i win na świecie. Mamy jedno z najszerszych portfolio marek na rynku, skomponowane tak, by odpowiedzieć na potrzeby konsumentów, którzy znajdują się w centrum naszej uwagi. Oferujemy zarówno prestiżowe międzynarodowe marki, jak również znane polskie wódki.
    Convivialité jest istotą wszystkiego, co robimy - jest obecne w naszych winnicach, farmach i destylarniach, a także w zakładach produkcyjnych, punktach sprzedaży detalicznej i biurach na całym świecie.
    Oferujemy produkty i doświadczenia, które zaskakują i zachwycają, dbając przy tym o poszanowanie zrównoważonej przyszłości, wypełnionej pozytywnymi relacjami międzyludzkimi.

    This is how we work

    Service Delivery Consultant
    I apply to:
    Wyborowa Pernod Ricard
    Warszawa, Śródmieście

    Need more information?

    • Make sure the body of the offer doesn’t already include what you’re looking for.
    • Ask a question if you need more information you’re interested in.
    • We’ll forward your question to the employer and aim to provide a response within 3 business days.

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