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Service Delivery Manager - Data & Legacy Transformation
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Offer summary

(Summary generated by AI based on the full job description)

The project focuses on data transformation and legacy system modernization within a corporate environment, emphasizing delivery coordination, nearshore team management, and client communication. Key technologies and domains include data platforms (DWH, Data Lake, Lakehouse), ETL, legacy modernization, and enterprise integrations. Responsibilities cover delivery management, team development, presales support, estimation, and cost control. Benefits include Medicover healthcare, Multisport card, and professional development support.

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Service Delivery Manager - Data & Legacy Transformation

Company: NATEK POLAND

from: 15 June 2026
to: 15 July 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:manager
working mode:remote
location:Warszawa, Masovian
Warszawa, Masovian

Requirements

Expected technologies

Data Warehouse
Data Lake
Lakehouse
ETL
Enterprise Data Integration

Operating system

Windows

Our requirements

  • Fluent German (C1/C2) and English (spoken and written)
  • 8+ years of experience in IT delivery, service management, or operational leadership
  • Proven experience managing enterprise-level delivery teams and customer operations
  • Strong track record in:
  • Team leadership and people management
  • Capacity planning and staffing
  • Delivery governance (KPIs, SLAs, reporting)
  • Stakeholder management and customer communication
  • Experience working in complex enterprise or legacy environments
  • Experience building and managing nearshore or distributed delivery teams
  • Strong ownership mindset with ability to manage multiple priorities and dependencies
  • Ability to communicate effectively with both technical teams and executive stakeholders
  • Experience supporting pre-sales activities and customer proposals
  • Experience in estimations, resource planning, and delivery modeling
  • Understanding of IT delivery financials, cost structures, and operational budgeting
  • Experience participating in RFI/RFP processes and customer presentations
  • Commercial awareness and ability to balance delivery quality with financial performance
  • Nice to Have
  • Experience in financial services (banking / insurance)
  • Experience with data platforms, ETL ecosystems, or Databricks environments
  • Familiarity with legacy systems and modernization initiatives
  • Experience with enterprise integrations and release management
  • Exposure to CRM ecosystems (e.g. Microsoft Dynamics)
  • Understanding of data governance and enterprise data management practices

Optional

  • Experience in financial services (banking / insurance)
  • Experience with data platforms, ETL ecosystems, or Databricks environments
  • Familiarity with legacy systems and modernization initiatives
  • Experience with enterprise integrations and release management
  • Exposure to CRM ecosystems (e.g. Microsoft Dynamics)
  • Understanding of data governance and enterprise data management practices

Your responsibilities

Delivery & Operational Leadership
 Take ownership of end-to-end service delivery across the assigned customer account
 Coordinate and organize delivery across multiple teams, streams, and dependencies
 Actively ensure predictable delivery execution, including release coordination and operational stability
 Define, implement, and continuously improve delivery processes, governance models, and standards
 Monitor delivery KPIs, SLAs, risks, dependencies, escalations, and overall service quality
 Drive resource planning, staffing, onboarding, and capacity management
 Ensure long-term delivery continuity, stability, and scalability of the organization
Customer & Stakeholder Management
 Act as the primary and single point of contact for customer leadership and IT stakeholders
 Take ownership of organizing delivery across NATEK teams on behalf of the customer
 Build and maintain trusted relationships across business and technical domains
 Enable and promote the cooperation model across the customer organization
 Translate technical and operational topics into clear, business-oriented communication
 Support decision-making through structured reporting, prioritization, and transparency
 Manage customer expectations in complex and legacy-driven environments
 Serve as a central escalation and coordination point for delivery and operational topics
Team & Organizational Development
 Build and lead high-performing nearshore delivery teams (Data Engineers, Developers, Analysts)
 Establish a strong ownership culture and delivery accountability within teams
 Define and optimize team structures aligned with delivery demand and customer priorities
 Support mentoring, performance management, and capability development
 Collaborate with recruitment and management teams to scale delivery capabilities
 Balance delivery flexibility with long-term team stability and retention
Technology & Transformation Coordination
 Coordinate delivery activities across key transformation streams, including:
  • Data platform modernization (DWH, Data Lake, Lakehouse)
  • ETL and enterprise data integration
  • Legacy system transformation and modernization
  • Enterprise applications and operational systems
    •  Collaborate with architects and technical experts to ensure delivery feasibility
     Support modernization initiatives while balancing legacy constraints and operational realities
     Ensure alignment between delivery execution, architecture direction, and customer expectations
    Sales & Pre-Sales Support
     Support Sales and Account Management teams in growing and developing the customer account
     Participate in customer meetings, workshops, and discussions as a delivery expert
     Contribute to shaping service offerings and delivery models aligned with customer needs
     Support preparation of delivery scope, Statements of Work, and operating models
     Identify opportunities for service expansion, optimization, and long-term growth
    Estimation & Commercial Alignment
     Prepare effort estimations, delivery plans, and resource models for new initiatives
     Support cost modeling and commercial estimation for proposals
     Validate delivery feasibility, team structures, and operational assumptions
     Participate in pricing discussions and defend delivery assumptions
     Balance delivery quality, customer expectations, and commercial viability
     Provide realistic forecasting of capacity, scalability, and delivery risks

    About the project

    The Service Delivery Manager / Site Manager – Data & Legacy Transformation is a senior, customer facing leadership role within NATEK’s delivery organization. This position focuses on operational delivery ownership, nearshore team management, and customer partnership, acting as the primary interface between the customer and NATEK in day-to-day delivery execution. The role is responsible for ensuring stable, scalable, and predictable delivery within a complex enterprise environment undergoing gradual modernization and data transformation. It requires a strong combination of delivery leadership, organizational development, stakeholder management, and commercial awareness. The Service Delivery Manager plays a key role in building and scaling delivery structures, ensuring alignment between customer expectations, delivery capabilities, and long-term account growth.

    This is how we organize our work

    This is how we work

    at the client's siteagile
    Company

    What we offer

    • Employment based on B2B or CoW
    • MEDICOVER healtcare package
    • Multisport Card
    • My Benefit Cafeteria
    • Support in professional development
    • Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
    • International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
    • Referral Program – enjoy cooperation with your colleagues and get the bonus!
    • 5/10 years NATEK club – we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts
    • NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

    Benefits

    • sharing the costs of sports activities
    • private medical care
    • life insurance
    • remote work opportunities
    • flexible working time
    • integration events
    • employee referral program
    • extra leave

    NATEK POLAND

    Established in Brno, Czech Republic in 2004, we have been working with world leaders in the IT industry from day one. We are an experienced company with in-depth knowledge of building high-performing IT project teams.
    Our mission is to deliver high-quality IT outsourcing solutions within CEE to help our clients make improvements in their performance while providing our employees with a work environment based on partnership.
    Our teams’ experience in various industries (FMCG, banking, automotive, telecommunication) allows us to properly anticipate clients’ needs. Thanks to our expertise we develop customized solutions. Our recruitment department can match IT experts to the rights projects to provide a
    win-win situation.

    This is how we work

    Service Delivery Manager - Data & Legacy Transformation
    I apply to:
    NATEK POLAND
    Warszawa, Masovian

    Need more information?

    • Make sure the body of the offer doesn’t already include what you’re looking for.
    • Ask a question if you need more information you’re interested in.
    • We’ll forward your question to the employer and aim to provide a response within 3 business days.

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