Praca w miastach:Praca IT Warszawa•Praca IT Kraków•Praca IT Wrocław•Praca IT Szczecin•Praca IT Poznań•Praca IT Lublin•Praca IT Katowice•Praca IT Bydgoszcz•Praca IT Łódź•Praca IT Białystok•Praca IT Toruń•Praca IT Gdańsk
Stanowiska:Grafik komputerowy praca•Tester gier praca•Programista praca•Tester oprogramowania praca•Frontend Developer praca•Data scientist praca•Tester manualny praca•Tester praca•Analytics praca•Tester aplikacji praca•Programista java praca•Web developer praca
Technologie i narzędzia:Python praca•Cyberbezpieczeństwo praca•Java praca•Bazy danych praca•Cisco praca•C++ praca•Javascript praca•SQL praca•Business Intelligence praca•Delphi praca•Wordpress praca•Testowanie aplikacji praca•C# praca•PHP praca
Specjalizacje:Backend praca•Devops praca•Frontend praca•Full-stack praca•GameDev praca•Mobile praca•Embedded praca•Architecture praca•QA/Testing praca•Security praca•AI/ML praca•Big data science praca•Helpdesk praca•IT admin praca•Agile praca•Product Management praca•Project Management praca•UX/UI praca•Business analytics praca•SAP & ERP praca•System analytics praca•PO/PM praca•Scrum master praca•Analityka praca•Data analytics & BI praca
Offer summary
(Summary generated by AI based on the full job description)
The project focuses on end-to-end IT service delivery management with emphasis on operational governance and measurable service performance. Required skills include practical ServiceNow experience and ITIL knowledge, plus experience with technical services (network, servers, storage) or enterprise applications such as SAP. Responsibilities cover monitoring SLAs/OLAs and backlog, running service reviews, coordinating changes and incidents, managing risks and escalations, maintaining documentation and producing service reports and dashboards. The package includes a discretionary bonus and benefits like private medical care, development budget and remote work options.
from: 28 September 2026
to: 28 October 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
discretionary bonus
Offer parameters
level:manager
working mode:remote
location:Gdańsk, Pomeranian
Gdańsk, Pomeranian
Requirements
Expected technologies
ITIL
SAP
ServiceNow
Our requirements
- ITIL Foundation and practical understanding of core ITIL processes
- Experience in service management or service delivery in a multivendor setup
- Ability to analyze data and prepare clear reports and service dashboards
- Strong coordination skills and stakeholder management
- Experience working with ServiceNow for tickets, changes, and reporting
- Experience working with technical services including infrastructure (network, servers, storage) and/or enterprise applications (SAP, nonSAP, custom apps)
- Clear and concise communication in English, German skills are a plus
Optional
- Experience with contract and vendor performance management
- Experience with capacity, availability or continuity reviews
- Experience driving automation or selfservice improvements
Your responsibilities
- Own daytoday service performance and deliver agreed outcomes
- Run regular service reviews with stakeholders and suppliers and track actions to closure
- Monitor SLAs, OLAs and backlog metrics in ServiceNow and drive improvements
- Coordinate changes, releases and incident follow ups for assigned services
- Manage risks, issues and escalations and ensure clear communication
- Align with process owners for Incident, Problem, Change, Request and Knowledge
- Maintain service documentation and ensure it stays current
About the project
You will manage endtoend service delivery for assigned services ensuring agreed outcomes are met. You will coordinate with suppliers and internal teams who oversee SLAs and OLAs and drive continual improvement. The role focuses on operational governance, stakeholder communication, and measurable service performance in ServiceNow.
Reports to: IT Service & Vendor Management Lead
Key Stakeholders:
▪️Business stakeholders and service owners
▪️Suppliers and vendor managers
▪️Process owners and the ServiceNow team
What we offer
- At thyssenkrupp GSG, we believe great work starts with employee. Here’s what you can expect when you join our team:
- Flexible workstyle: fully remote possibilities and flexible hours (start between 7:0010:00)
- Growth & learning: guidance from experienced mentors, clear career & promotion paths, trainings platform, language classes, personal development budget
- Wellbeing & community: private medical care, life insurance, sports initiatives, integration events, company and family activities to stay connected, even remotely
- Extra perks: annual and anniversary bonuses, MyBenefit platform, under the pear tree holiday benefit
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- charity initiatives
- Relocation package
- Foreign language classes
- MyBenefit Platform
thyssenkrupp Group Services Gdańsk
thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes and services to numerous companies from thyssenkrupp – an international group of companies, comprising largely independent industrial and technology businesses and employing more than 100,000 people across 56 countries. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.
This is how we work
Service Delivery Manager
I apply to:
thyssenkrupp Group Services Gdańsk
Gdańsk, Pomeranian
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.