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Offer summary
(Summary generated by AI based on the full job description)
The project involves 1st level IT Support handling requests via email, phone, and a ticketing system. Key duties include classification, initial troubleshooting, escalation to 2nd/3rd level support, account and password management, and updating the knowledge base. Good English skills and prior experience in a similar role are required. The offer includes medical care, training co-financing, and sports benefits.
from: 16 June 2026
to: 16 July 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:assistant • junior
working mode:hybrid
Warszawa, Mokotów
Requirements
Operating system
Windows
Our requirements
- Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)
- Very good English skills - written and spoken
- General IT understanding and a will to expand this knowledge
- Looking for challenges and skills development
- Team player with open-minded personality and positive attitude
- Join us if would like to work in a friendly atmosphere and create it with us
Your responsibilities
- Providing 1st level IT Support Services
- Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets
- Informing and supporting end users in the event of IT system unavailability
- Communicating planned outages and service windows to end user community
- Account administration and password management of many IT systems in use
- Development and maintenance of support documentation (Knowledge Base)
- Ensuring high level of customer support and their satisfaction
Take a 360-degree Virtual Tour of the DSV GBS Office
- https://social.dsv.com/2QS
What we offer
- Employment based on an employment contract, along with a comprehensive benefits package
- Training and development programs, as well as access to an e-learning platform
- Onboarding program with the support of a dedicated Buddy
- Participation in an annual, company-wide integration event
- A work environment based on Scandinavian organizational culture
- Opportunities for growth through our internal program
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- integration events
- corporate gym
- corporate sports team
- coffee / tea
- parking space for employees
- extra social benefits
- holiday funds
- christmas gifts
- employee referral program
- charity initiatives
- employee canteen
- bicycle parking
- modern and ergonomic office
- yoga in the office
Recruitment stages
- 1.CV Analysis
- 2.Telephone contact
- 3.1st Recruitment meeting
- 4.Tests (optional)
- 5.2nd Recruitment meeting (optional)
- 6.Feedback
DSV GBS
DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide.
In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes.
DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development. We employ more than 1500 fantastic people and this number is constantly increasing.
We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office.
This is how we work
Service Desk Agent / IT Support (M/F/D)
I apply to:
DSV GBS
Warszawa, Mokotów
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Zgoda na przetwarzanie dodatkowych danych
I hereby give my consent for the processing of my personal data included in the application documents other than those required by law (Article 22¹ of the Polish Labour Code) by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, for the purpose of conducting the recruitment process. Granting this consent is voluntary, however, it is necessary to participate in the recruitment process.
Zgoda na przyszłe rekrutacje
I hereby give my consent for the processing of my personal data included in the application documents by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, for the purpose of participation in future recruitment processes.
Zgoda na przekazywanie danych
I hereby consent to the sharing of my personal data included in the application documents by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, with other companies within the DSV corporate group, for the purpose of considering my candidacy in recruitment processes conducted by these companies.
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