Service Desk Agent with Italian and English (m/f/d)
Offer summary

(Summary generated by AI based on the full job description)

The project covers helpdesk with customer support in Italian and English. Required C1 Italian and English and knowledge of a ticketing tool. Responsibilities include first-line technical support via phone, email and chat, troubleshooting basic IT issues, managing service requests in the ticketing system and collaborating with technical teams on escalations. Offer includes onboarding program, private medical care and co-funding for sports and language classes.

newyou can start ASAP

Service Desk Agent with Italian and English (m/f/d)

Company: Hemmersbach

from: 21 September 2026
to: 21 October 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:junior
working mode:full office
Wrocław, Krzyki
Wrocław, KrzykiWyścigowa 58View on map

Requirements

Operating system

Windows

Our requirements

  • C1 in Italian and English
  • Customer orientation
  • Great communication skills and a team-player attitude - team work is dream work!
  • Good knowledge of the ticketing tool
  • Willingness to work in shifts between 7 am - 7 pm (8 h shifts) from the office in Wrocław
  • IT support experience is a big plus!

Your responsibilities

  • Be the first point of contact for customers needing technical support — via phone, email, and chat
  • Troubleshoot basic IT issues with confidence - be the hero!
  • Manage and track service requests through our ticketing system - always on track!
  • Collaborate with our expert tech teams to resolve complex problems - be their right hand!
  • Keep customers informed and happy with timely updates and solutions - extremely rewarding!

This is how we organize our work

This is how we work

in houseat the client's siteyou focus on a single project at a time

Division of working time

  • 80%
    Supporting end-users via chat, email, phone
  • 20%
    Documenting cases in ticketing system
Company

What we offer

  • Buddy program
  • Company events
  • Onboarding program
  • Shuttle Bus
  • Co-funded meals

Development opportunities we offer

  • industry-specific e-learning platforms
  • intracompany training
  • mentoring
  • soft skills training
  • space for experimenting
  • substantive support from technological leaders
  • technical knowledge exchange within the company
  • time for development of your ideas

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • fruits
  • corporate products and services at discounted prices
  • integration events
  • corporate sports team
  • no dress code
  • coffee / tea
  • parking space for employees
  • sharing the commuting costs
  • employee referral program
  • charity initiatives
  • family picnics

Recruitment stages

  • 1.
    Short conversation with recruiter
  • 2.
    Italian language check
  • 3.
    Remote interview (technical)
  • 4.
    Final decision after maximum 2 weeks

Hemmersbach

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

This is how we work

Service Desk Agent with Italian and English (m/f/d)
I apply to:
Hemmersbach
Wrocław, Krzyki
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