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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on customer support as a Service Desk / Helpdesk handling IT requests. Core technologies are Windows OS, Microsoft Office and various web browsers. Responsibilities include taking and owning tickets, resolving software/hardware issues, liaising with 2nd/3rd level teams and documenting work in an ITSM tool; communication in Polish, German and English is required. Expected experience is at least 0.5 years in customer care or service desk and availability to work from the office at least two days weekly. Offered are a hybrid work model, fixed bonuses, and benefits such as private medical care and Multisport.
Service Desk Analyst (1st line) with Polish and German
Company: TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
from: 9 November 2026
to: 9 December 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:junior • mid
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Expected technologies
Windows Server
Office 365
SAP
Operating system
Windows
Our requirements
- 0,5+ year of experience within customer care/support or IT service desk
- Very good written and verbal communication skills in Polish and German
- Good written and verbal communication skills in English
- Availability to work from the office 2 days per week
- Good knowledge of Windows OS, Microsoft Office tools and different Internet Browsers
- Customer centricity
- Strong Team Player
- Strong analytical skills
Your responsibilities
- Provide first level support to customers in relation to IT requests and incidents including software and hardware related issues
- Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support.
- Identify and solve software and hardware problems by giving step-by-step instructions.
- Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs.
- Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution.
- Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other language (language selected or spoken by customer).
What we offer
- Hybrid work model (at least 2 days/week from the office)
- Competitive salary with annual salary reviews
- Opportunity to use foreign languages and the newest technologies on a daily basis
- Indefinite period employment contract after probation period
- Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
- Sport's card (Multisport)
- Private medical care for you and your family
- Private life insurance
- Discounted theatre tickets
- Work in a multicultural environment
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- flexible working time
- corporate sports team
- saving & investment scheme
- pre-paid cards
- sharing the costs of tickets to the movies, theater
- employee referral program
Recruitment stages
- 1.Language and knowledge check
- 2.Interview with the manager
This is how we work
Service Desk Analyst (1st line) with Polish and German
I apply to:
TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
Warszawa, Masovian
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.