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Offer summary
(Summary generated by AI based on the full job description)
The project involves IT support in banking, serving mainly Scandinavian markets and internal users. Key technologies/tools are ITSM and communication channels: phone, chat and ticketing systems; ITIL knowledge is an advantage. Responsibilities include first‑line support, incident registration and prioritization, diagnosing hardware and software issues, collaborating with other teams and knowledge sharing. Gross salary: 7 000 PLN. Benefits include private medical care, life insurance, hybrid work options and sports memberships.
Service Desk Specialist
Company: NORDEA Bank Abp SA Oddział w Polsce
from: 9 November 2026
to: 9 December 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Your responsibilities
Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea's transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.
We are looking for a Service Desk Specialist who will be responsible for supporting end users in case of appearing IT issues or standard requests according to defined processes and you will act as first level support. You will work together with other teams in order to solve tasks that require independent assessment and making own decisions on how they should be solved.
Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people's daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.
About our team
Meet the Service Desk and Support team that acts with cross border incident management and request fulfilment, mostly for Scandinavian countries. As the Service Desk Specialist, you will be working with a lot of great colleagues in our new office in Warsaw. Please note we work from Monday till Sunday, covering shifts between 6:00 and 22:00, however, each team covers weekend shifts once every couple of months including Polish public holidays.
We offer a gross salary of PLN 7,000 and the possibility of career development through internships in other IT teams after one year of work experience.
Main responsibilities in this role:
* Provide support to end users through all appropriate channels, such as phone, chat or ITSM tools regarding any kind of IT-related issues
* Interact with other support groups in tasks related to IT infrastructure and applications in order to solve incidents
* Register, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure.
* Diagnose software and hardware issues in order to find the right solution and thereby help the end user
* Actively participate in knowledge sharing among colleagues in order to create and implement best practice
* Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth
Our requirements
Who you are
Your background and skills include:
* Communicating freely both in speaking and in writing in English - level B2
* A year of experience from a similar position or relevant education completed
* You are open-minded as a person and can-do approach when dealing with challenges
* You like to work in a role with high customer-focus and have good communication skills
* Knowledge of request and incident management, according to ITIL, will be considered an advantage
If this sounds like you, get in touch!
Benefits
- private medical care
- life insurance
- flexible working time
- integration events
- corporate gym
- corporate sports team
- retirement pension plan
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- holiday funds
- redeployment package
- employee referral program
- charity initiatives
- Sports membership cards
- Nordea Seniority Benefit
- Wellbeing platform
- Hybrid working options
- Flexible benefits platform
NORDEA Bank Abp SA Oddział w Polsce
Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.
Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.
This is how we work
Service Desk Specialist
I apply to:
NORDEA Bank Abp SA Oddział w Polsce
Warszawa, Masovian
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