Service Desk Support Consultant

Our requirements

• Are proficient in English.
• Are fluent in Polish.
• Have solid knowledge of the product or solution being supported.
• IT domain and IT industry knowledge.
• Familiar with the tools and phases of delivering successful customer support (ServiceNow, Active Directory, Office365, AutoPilot, Intune, Jamf, Windows, MacOS, Incident, Request, Change, Problem Management).
• are passionate about AI and automation solutions, with hands-on experience in AI-powered tools (e.g. Claude, Microsoft Copilot, Copilot Studio) and an understanding of building, deploying, and administering agentic AI workflows, driven to leverage these technologies for continuous process and system improvement.
• General understanding of computer systems, mobile devices and other tech products.
• Have high customer service orientation and you are motivated by providing excellent customer service.
• Have a technical, logical thought process.
• Have problem-solving skills and are solution-oriented.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to deal with and solve conflicts and problems.
• ITIL certification.

Your responsibilities

• In order to strengthen the internal Service Desk at EG, we need extra hands to perform the following tasks:
• Provide the End User support, through the phone, email, and Self-Service channels.
• Troubleshoot technical issues.
• Dispatch tasks and incidents in ServiceNow, so we ensure that inquiries are send to the right assignment group, as fast as possible.
• Assist with ad hoc tasks on-site at the office in Poland, with support at Nordic offices as needed.
• Order and deploy IT equipment for EG employees allover the world.
• Resolve daily IT tasks, in collaboration with Danish and Indian colleagues.
• Create and maintain user-facing knowledge articles.
• Create and maintain documentation.
• User account management.

About the project

This is how we organize our work

The Team

What we offer

• Flexibility around organizing your priorities within given working hours (we start work at 8 am – 9 am and finish 4pm-5pm)
• Hybrid work setup
• Nice office in Warsaw city center
• Opportunity to put your fingerprint on methods and solutions
• The position in an exciting company that is developing rapidly
• Active staff association that organizes good social events
• Social benefits

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• remote work opportunities
• fruits
• integration events
• no dress code
• coffee / tea
• drinks
• leisure zone
• sharing the costs of tickets to the movies, theater
• christmas gifts
• employee referral program

EG Poland