Service Management Availability Manager (with German)

Our requirements

• You hold a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• You have proven experience in availability management, incident management, or a similar IT service management role.
• You demonstrate strong analytical and problem-solving skills.
• You communicate effectively and collaborate confidently with diverse stakeholders and IT teams.
• You are familiar with IT service availability monitoring tools and related methodologies.
• You have experience monitoring system performance, analyzing trends, and supporting capacity planning activities.
• You hold an ITIL Foundation Certification.
• You have English and German language skills at C1 level.

Your responsibilities

• Define, document, and communicate availability requirements and service level agreements (SLAs) for IT services and systems.
• Monitor the performance and availability of IT services, preparing reports to identify trends, risks, and improvement opportunities.
• Coordinate with incident and problem management teams to restore services quickly and support root cause resolution.
• Collaborate with capacity management teams to ensure infrastructure supports required availability levels and future growth.
• Identify and log events across the IT environment to maintain operational visibility.
• Classify and filter events to prioritize actions and enable effective response management.
• Coordinate responses to events, including escalation of incidents and initiation of appropriate mitigation actions.
• Analyze service, event, and capacity data to improve reliability, optimize resource utilization, and support long-term capacity planning.

About the project

What we offer

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• 1.
  Interview with the recruiter
• 2.
  Competency Tests/Language Verification
• 3.
  Video call with a manager
• 4.
  Final Decision

Capgemini Polska