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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on building and implementing the operating model for Foundation Services & Transformation, covering service ownership, standards and service integration across Global IT. Key technologies/tools: ServiceNow (optional) and ITSM/ITIL/SIAM practices. Responsibilities include defining service scope and ownership, creating standards and playbooks, translating roadmaps into transformation plans, coordinating multi-supplier service integration, ensuring operational readiness for handovers, identifying automation and standardisation opportunities, and working closely with Service Owners and delivery teams. Requires at least 5 years in IT, including 3 years in IT Service Management, and confident English.
Service Manager Foundation Services and Transformation
Company: Danish Crown GBS Sp. z o.o. .
from: 27 October 2026
to: 26 November 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:lead
working mode:hybrid
Kraków, Prądnik Biały
Requirements
Operating system
Windows
Our requirements
- At least 5 years of IT experience, including at least 3 years in IT Service Management with service ownership, governance, service levels or lifecycle management
- A bachelor's or master's degree in IT, business, service management or a related field, or equivalent relevant professional experience
- Experience with service transition, operational readiness or transformation across multiple teams
- Experience with service integration in a multi-supplier environment
- Experience aligning service expectations, ownership and delivery responsibilities with stakeholders and suppliers
- Ability to turn unclear expectations into workable service definitions and improvement priorities
- Experience with standardisation, automation or continuous improvement across delivery areas
- Strong communication and stakeholder management skills
- Confident spoken and written English for day-to-day collaboration
Optional
- ITIL or SIAM certification, or equivalent structured service management knowledge
- Experience with ServiceNow or another enterprise ITSM platform
- Polish in addition to English
Your responsibilities
What you will be doing
What Foundation Services & Transformation is responsible for
It covers four connected responsibilities across Global IT:
About the project
In the target operating model, every service in scope will have a named Service Owner who sets direction and intended outcomes. Service Managers work with the relevant delivery teams to coordinate how the service is delivered and improved. As Service Manager in Foundation Services & Transformation, you help build that model for foundation services, so each service gets clear ownership, clear interfaces and a clear route to improvement.
Work location and travel
The role requires regular onsite presence expected (100% office). Travel to other Global IT locations, including Randers, and to selected sites and factories may occur as part of the role.
Interested?
If you would like to know more about the role, please contact Nicolai Bæklund, Senior Manager, Service & Operations, at [email protected] or +45 21 64 85 46.
We review applications on an ongoing basis and close the position once we have found the right person, so please apply as soon as possible.
What we offer
- A specialist role with real influence over how Global IT works, without people management
- The opportunity to help establish and mature Foundation Services & Transformation while its governance model and ways of working are being shaped
- Close collaboration with Service Owners, operational Service Managers, delivery and platform teams, suppliers and country organisations
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- dental care
- coffee / tea
- pre-paid cards
- employee referral program
- extra leave
Danish Crown GBS Sp. z o.o. .
We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues, all committed to lowering our carbon footprint and becoming climate neutral by 2050.
Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.
GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.
Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.
Better food. Brighter future
This is how we work
Service Manager Foundation Services and Transformation
I apply to:
Danish Crown GBS Sp. z o.o. .
Kraków, Prądnik Biały
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