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Offer summary
(Summary generated by AI based on the full job description)
The project covers global service management for collaboration and productivity. Key stack includes Microsoft 365, Teams, SharePoint/OneDrive, Purview, Teams Phone and AI features like Copilot. Responsibilities include owning the service portfolio, ensuring stable and secure operations, introducing new functionalities and lifecycle management, budget and resource planning, establishing AI governance, KPI reporting, compliance and risk management. Required experience covers M365 service ownership, ITIL, leading global IT initiatives, budget planning and stakeholder communication. Advantages include ITSM/PMP/PRINCE2 certifications, hands‑on Copilot/agent governance, Teams Phone knowledge and adoption/migration experience. Offered benefits include private medical care, multisport card, training and language course subsidies, flexible hours, up to 8 remote days per month, annual bonus and other social benefits.
Service Owner Collaboration (f/m)
Company: PHOENIX CONTACT BUSINESS SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
from: 25 September 2026
to: 25 October 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior • expert
working mode:remote • hybrid • full office
location:Poznań, Greater Poland
Poznań, Greater Poland
Requirements
Operating system
Windows
Our requirements
- Experience in Collaboration Services (Microsoft 365): Several years of relevant experience in service ownership/management for collaboration & productivity platforms (e.g., Teams, SharePoint/OneDrive, M365).
- Project / Rollout and Budget Management: Proven experience in leading global IT initiatives (planning, coordination, reporting) as well as budget and resource planning for services.
- IT Service Management Know-how (e.g., ITIL): Strong understanding of IT service processes and lifecycle management to ensure stable, secure operations and SLA-oriented delivery.
- Governance, Security & Compliance Mindset: Experience defining and operationalizing governance for collaboration and AI usage (e.g., Copilot, agents), incl. policies, controls, risk assessment and compliance with Security/Data Protection.
- Stakeholder Leadership & Communication: Strong analytical and communication skills, able to align international stakeholders and translate complex topics into actionable service decisions (English fluent; German is a plus).
- An additional advantage will be:
- Advanced Certifications (ITSM / Project / M365): Advanced certifications such as ITIL Expert, PMP/PRINCE2, or Microsoft 365 security & compliance (e.g., Purview) are an advantage.
- Copilot / AI Features & Agent Governance: Hands-on experience introducing AI-supported productivity features (e.g., Copilot) and setting up governance for agents/coworking scenarios (ownership, data boundaries, approvals, monitoring).
- Teams Phone / Cloud Telephony Know-how: Familiarity with modern cloud telephony and voice concepts (e.g., Teams Phone, SIP, SBC) and the integration into global workplace services.
- Adoption/Change & Vendor/Solution Management: Experience driving adoption (training/communication) and evaluating vendors/solutions, including planning and executing migrations or transitions when beneficial for business value, cost or usability.
Your responsibilities
- Global Service Delivery (Collaboration): Own the global service portfolio for digital collaboration and personal productivity (e.g., Microsoft 365, Teams, SharePoint/OneDrive, document management with Purview, Teams Phone) and ensure delivery within agreed scope, budget, and SLAs.
- Operational Service Management: Ensure stable and secure operation of collaboration, voice and document management services, coordinating monitoring, maintenance, support and operations teams across regions.
- Innovation, Tool Introduction & Lifecycle Management: Identify, evaluate and roll out new functionalities (incl. AI-supported capabilities such as Copilot) based on clear selection criteria (functionality, cost, usability) and drive continuous improvement and lifecycle management of the portfolio.
- Budget & Resource Planning: Plan and control the global service budget, manage internal/external resources and licensing topics, and identify optimization and saving potentials.
- AI Governance, KPI Reporting & Compliance: Establish governance models for AI-supported collaboration (e.g., Copilot, agents/coworking), define roles, controls and approvals, and ensure KPI reporting, risk management and compliance with Security/Data Protection requirements.
What we offer
- A challenging work in an innovative Shared Services Center in Poznan
- A stable work in an international organization
- Participation in interesting projects
- Development opportunities and a wide range of training, including subsidised language courses
- Private medical care
- A multisport card
- Housing loans and a loan and assistance fund
- Annual bonus
- Flexible working hours
- Possibility to work remotely up to 8 days a month
- Subsidies for commuting more than 30 km from PxC BS
- A referral bonus
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- preferential loans
- parking space for employees
- extra social benefits
- pre-paid cards
- holiday funds
- redeployment package
- sharing the costs of holidays for kids
- baby layette
- school layette
- christmas gifts
- sharing the commuting costs
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
- annual award
This is how we work
Service Owner Collaboration (f/m)
I apply to:
PHOENIX CONTACT BUSINESS SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Poznań, Greater Poland
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