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Offer summary
(Summary generated by AI based on the full job description)
The project involves managing the ServiceNow platform within a Low‑Code Hub working with tools like ServiceNow, Mendix, Microsoft Power Platform, Salesforce. Key requirements include at least 3 years of ServiceNow experience, ServiceNow System Administrator certification, knowledge of ITSM, CMDB and integrations (REST, SOAP, SSO/SAML). Responsibilities cover administering and maintaining instances, configuring and extending the platform, operational support within SLAs, planning upgrades/migrations and maintaining technical documentation. Offered benefits include private medical care, extensive training via NEXT, language course access and over 40 NAIS benefit options.
from: 12 November 2026
to: 12 December 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Gdańsk, Pomeranian
Gdańsk, Pomeranian
Requirements
Expected technologies
ServiceNow
Operating system
Windows
Our requirements
- You have at least 3 years of hands‑on experience working with the ServiceNow platform.
- You hold the ServiceNow System Administrator certification.
- You understand ITSM, CMDB, and at least two additional ServiceNow modules.
- You are familiar with databases, web services, and integration standards (REST, SOAP, SSO, SAML).
- You approach problems analytically and adapt quickly to changing priorities.
- You communicate confidently in English (C1) and can work effectively with both business and technical stakeholders.
Optional
Experience with HRSD, CSM, or App Engine / Creator Workflows.
ITIL knowledge or process-related certifications.
Your responsibilities
- You will administer and maintain ServiceNow instances, ensuring platform stability, availability, and performance.
- You will configure, customize, and extend platform capabilities to support business needs.
- You will handle operational support processes, diagnose issues, and resolve them within defined SLAs.
- You will collaborate with business and technical stakeholders to understand requirements and deliver meaningful platform improvements.
- You will plan and execute platform upgrades and maintain version alignment across environments.
- You will prepare and maintain technical documentation, operational procedures, and configuration standards.
About the project
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
As a ServiceNow Administrator, you will work at the core of platform operations, ensuring secure, stable, and scalable ServiceNow environments for global organizations. You will take responsibility for maintaining platform performance, implementing enhancements, supporting upgrades, and collaborating with stakeholders to deliver improvements that keep enterprise workflows running smoothly.
Your project
At Capgemini Poland’s Application Business Line (ABL), you will join one of the strongest Low‑Code Hubs in Poland, where over 400+ professionals work with platforms such as Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and ServiceNow. You’ll contribute to international projects that accelerate application delivery, optimize business processes, and integrate systems seamlessly. This role offers an excellent starting point to build a future‑oriented career in digital solution development.
Your development path
In this role, you will deepen your knowledge of ServiceNow architecture, administration, and platform governance. You may progress toward roles such as Senior Administrator, Platform Owner, Technical Consultant, or ServiceNow Developer/Architect, depending on your preferred direction. Your growth will be supported through continuous learning, project exposure, and collaboration with experts across our Low‑Code Hub.
What we offer
- Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
- Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- integration events
- corporate sports team
- no dress code
- parking space for employees
- extra social benefits
- sharing the costs of tickets to the movies, theater
- redeployment package
- christmas gifts
- employee referral program
- charity initiatives
- free chat/call with a therapist
- Multisport card
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
This is how we work
ServiceNow Administrator (ITSM, Platform Administration)
I apply to:
Capgemini Polska
Gdańsk, Pomeranian
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