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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on developing and deploying the ServiceNow platform for clients in Europe and the USA. Key technologies and tools are ServiceNow, JavaScript, REST API and relational databases, with work in Agile/Scrum. Responsibilities include business analysis, translating requirements into specifications, solution design, documentation, defining technical requirements (user stories, acceptance criteria), supervising development, conducting UAT, managing production deployments and end-user training. Required minimum 3 years of ServiceNow experience and fluency in Polish and English.
from: 9 October 2026
to: 8 November 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:mid • senior
working mode:remote • hybrid • full office
Białystok, Centrum
Requirements
Expected technologies
ServiceNow
IT Service Management (ITSM)
BPMN
Optional technologies
CSM
IT Operations Management (ITOM)
HRSD
Security Operations
SPM
IRM module (Integrated Risk Management module)
JavaScript
API
Our requirements
- Minimum 3 years of experience with the ServiceNow platform
- Proven experience as a Business Analyst
- Ability to work with both technology and business stakeholders daily
- Strong problem-solving skills
- Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
- Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
- Familiarity with Agile/Scrum methodologies
- Experience in creating understandable flow charts according to BPMN guidelines
- Fluency in Polish and English is required
- Residing in Poland required
Optional
- ServiceNow Certified System Admin certification
Your responsibilities
- Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
- Translating user requirements into development specifications and supporting the development team whenever possible
- Designing solutions that align with stakeholders' requirements
- Creating and managing project and deliverable documentation
- Establishing technical requirements for the delivery team (user stories, acceptance criteria)
- Supervising development progress and guiding customers through the UAT phase
- Managing production deployment
- Conducting necessary training for end-users on the platform’s usability and implemented solutions
About the project
Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
ServiceNow Analyst (f/m/x)
I apply to:
Sii Sp. z o.o.
Białystok, Centrum
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