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Offer summary
(Summary generated by AI based on the full job description)
Project focuses on designing and shaping ServiceNow platform solutions for international clients. Main technologies include ServiceNow with emphasis on ITSM, CMDB, ITOM, HRSD, CSM and integrations such as REST, SOAP, SSO/SAML. Responsibilities cover defining end‑to‑end architecture, designing enterprise workflows, advising senior stakeholders, leading architectural governance as design authority, supporting bids and overseeing large‑scale implementations. Offer also includes benefits like private medical care and training budget.
from: 12 November 2026
to: 12 December 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Gdańsk, Pomeranian
Gdańsk, Pomeranian
Requirements
Expected technologies
REST
SOAP
SSO
SAML
Our requirements
- 5+ years of experience designing and implementing ServiceNow solutions at scale;
- Strong leadership and decision‑making skills in enterprise environments;
- Ability to translate business needs into robust technical architecture;
- Expertise across multiple ServiceNow suites (ITSM, CMDB, ITOM, HRSD, CSM);
- Strong communication and facilitation skills for senior stakeholders;
- Knowledge of integration technologies (REST, SOAP, SSO, SAML);
- Relevant certifications (CSA, CIS, CAD, CTA) are an advantage.
Your responsibilities
- Define end‑to‑end architecture across business, information, systems and technology;
- Design ServiceNow‑based enterprise workflows and ITSM solutions;
- Provide consultancy to senior stakeholders and guide technical decisions;
- Lead architectural governance and act as design authority;
- Support bids, proposals and pre‑sales engagements;
- Drive innovation and contribute to new digital solution offerings;
- Support delivery of complex, large‑scale platform implementations.
About the project
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
As a Senior ServiceNow Architect, you will shape enterprise‑grade platform solutions that drive real business transformation. You will define architectural vision across ITSM and broader enterprise workflows, ensure alignment between business goals and technical design, and guide delivery teams in implementing scalable, secure and high‑performing ServiceNow solutions. Your expertise will influence platform strategy, solution quality, and the long‑term digital roadmap of international clients.
Your project
At Capgemini Poland’s Application Business Line (ABL), you will join one of the strongest Low‑Code Hubs in Poland, where over 400+ professionals work with platforms such as Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and ServiceNow. You’ll contribute to international projects that accelerate application delivery, optimize business processes, and integrate systems seamlessly. This role offers an excellent starting point to build a future‑oriented career in digital solution development.
What we offer
- Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
- Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- integration events
- corporate sports team
- no dress code
- parking space for employees
- extra social benefits
- sharing the costs of tickets to the movies, theater
- redeployment package
- christmas gifts
- employee referral program
- charity initiatives
- free chat/call with a therapist
- Multisport card
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
This is how we work
ServiceNow Architect (Enterprise Architecture, ITSM/Platform)
I apply to:
Capgemini Polska
Gdańsk, Pomeranian
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