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Offer summary
(Summary generated by AI based on the full job description)
The project involves ServiceNow implementation in procurement operations for banking. Key technical requirements include expertise in ServiceNow, especially Sourcing and Procurement modules, knowledge of Agile and JIRA. Responsibilities cover managing requirements, creating user stories and technical specs, designing workflows and processes, collaborating with stakeholders, and supporting UAT and training. Benefits include medical care, Multisport card, flexible working hours.
ServiceNOW Business Analyst
Company: HSBC Service Delivery (Polska) Sp. z o.o.
from: 15 June 2026
to: 15 July 2026
14 309 - 18 000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:lead
working mode:hybrid
Kraków, Dębniki
Requirements
Expected technologies
Jira
Our requirements
- Expert in ServiceNow implementations. Preferably this would be within a banking environment.
- Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations.
- Excellent communication and written skills and experience in working a wide range of stakeholders.
- Familiarity with Agile methodologies and JIRA.
- Ability to manage multiple workstreams to tight deadlines.
Your responsibilities
- Partner with global process owners and stakeholders to capture, document, and validate business requirements.
- Translate requirements into Agile user stories and technical specifications, maintaining the development backlog.
- Perform gap analysis to define current vs future state and shape the target solution.
- Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX.
- Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning.
- Collaborate with developers and architects to ensure accurate implementation and timely defect resolution.
- Support UAT, including test coordination, defect triage, and closure to completion.
- Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion.
About the project
ServiceNow is a strategic SaaS platform for HSBC with major implementations live for the HR and IT infrastructure delivery departments. The Global Procurement Team have implemented ServiceNow for Procurement Operations and as a purchasing channel using ShoppingHub.
As the ServiceNow business analyst, reporting to the Product Owner, you will be responsible managing new requirements coming into the Procurement ServiceNow Product team and managing these throughout the software development lifecycle.
What we offer
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- retirement pension plan
- corporate library
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
- In-office gym
Recruitment stages
- 1.Online assessment
- 2.Phone interview
- 3.Job interview
- 4.Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This is how we work
ServiceNOW Business Analyst
14.3k–18k zł / mth. (CoE)
I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Dębniki
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