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Offer summary
(Summary generated by AI based on the full job description)
The project involves Customer Service Management in the pharmaceutical sector. Key technologies include ServiceNow CSM, JavaScript, REST, and SOAP. Responsibilities cover ServiceNow CSM configuration and development, workflow and integration maintenance, and support for testing and deployment. Agile methodology and technical documentation skills are required. Benefits include private healthcare, benefit cafeteria, and professional growth support.
from: 20 August 2026
to: 19 September 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:mid
working mode:remote • hybrid • full office
Białystok, Centrum
Requirements
Expected technologies
ServiceNow
CSM (ServiceNow Customer Service Management)
JavaScript
REST
Git
SoapUI
Our requirements
- Minimum 3 years of ServiceNow development experience
- Strong knowledge of ServiceNow Customer Service Management
- Hands-on experience with ServiceNow configuration and customization
- Proficiency in JavaScript
- Knowledge of REST/SOAP integrations and API-based development
- Familiarity with Service Portal Administration
- Ability to analyze and translate business requirements into technical solutions
- Understanding of Agile delivery methodologies
- Experience creating and maintaining technical documentation
- Professional proficiency in English and the ability to work effectively in an international environment
Your responsibilities
- Configure and customize ServiceNow CSM solutions based on business requirements
- Develop and maintain workflows, case management processes, and platform enhancements
- Build and support integrations using REST and SOAP services
- Collaborate with Solution Architects, Business Analysts, and Agile delivery teams
- Support testing, troubleshooting, and deployment activities
- Contribute to technical documentation and knowledge sharing
- Ensure solution quality and adherence to development standards and best practices
About the project
We are looking for a ServiceNow Developer with CSM expertise to join a Customer Service Management project delivered for our client, a global pharmaceutical company.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
ServiceNow Developer - CSM (f/m/x)
I apply to:
Sii Sp. z o.o.
Białystok, Centrum
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