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ServiceNow HRSD Developer
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Offer summary

(Summary generated by AI based on the full job description)

The project focuses on ServiceNow HRSD, including development and implementation of HR solutions utilizing AI Agents. Key requirements are around 10 years of HR process experience with at least 3 years working with ServiceNow HRSD. Main responsibilities include developing HRSD applications, system integrations, technical support, and user training. Benefits include a yearly financial bonus, Medicover private healthcare, and access to extensive training and educational platforms.

ServiceNow HRSD Developer

Company: Capgemini Polska

from: 1 June 2026
to: 1 July 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior • expert
working mode:hybrid
Gdańsk, Pomeranian
Gdańsk, Pomeranian

Requirements

Expected technologies

ServiceNow

Our requirements

  • Around 10 years of experience in HR processes, including minimum 3 years of experience working with ServiceNow HRSD.
  • Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
  • Experience in requirements gathering, and solution design.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
  • Basic knowledge about Generative AI in the context of ServiceNow platform. Ideally proficiency in Now Assist including AI Agents.
  • ServiceNow CIS-HRSD certification is preffered.

Your responsibilities

  • Develop, configure, and customize ServiceNow HRSD applications and services including AI Agents
  • Collaborate with HR and IT teams to gather requirements and design effective solutions.
  • Implement and maintain HR processes, including employee lifecycle management, case management, and knowledge management.
  • Ensure the seamless integration of ServiceNow HRSD with other enterprise systems.
  • Provide technical support and troubleshooting for ServiceNow HRSD-related issues.
  • Stay current with ServiceNow HRSD updates and new features, and implement enhancements as needed.
  • Contribute to continuous improvement initiatives to optimize HR service delivery.
  • Conduct training sessions and create documentation for end-users and administrators.
  • Work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
We are seeking a skilled and passionate ServiceNow HRSD Developer to join our dynamic team. The ideal candidate will have a strong background in ServiceNow Human Resources Service Delivery (HRSD) and a keen understanding of HR processes. This role offers an exciting opportunity to stay up-to-date with the latest ServiceNow HRSD features and updates (Including AI Agents), and contribute to continuous improvement initiatives.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.
Company

What we offer

  • Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
  • Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • no dress code
  • parking space for employees
  • extra social benefits
  • redeployment package
  • employee referral program
  • charity initiatives
  • access to courses e.g. Excel, VBA, RPA, Customer Care
  • unlimited access to Udemy Business
  • free chat/call with a therapist

Recruitment stages

  • 1.
    Interview with the recruiter
  • 2.
    Competency Tests/Language Verification
  • 3.
    Video call with a manager
  • 4.
    Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

This is how we work

ServiceNow HRSD Developer
I apply to:
Capgemini Polska
Gdańsk, Pomeranian
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