ServiceNow HRSD Team Manager

Our requirements

• 3+ years of hands on experience with ServiceNow, with strong focus on HRSD.
• 5+ years of people management experience, including team building and leadership.
• At least one active ServiceNow certification (e.g. CSA, CIS HRSD, or equivalent) – required to validate delivery quality and team output.
• Strong understanding of ServiceNow HRSD capabilities and HR processes (employee lifecycle, case management, knowledge management).
• Proven experience in pre sales, pipeline management, or go to market activities.
• Very good command of English, both written and spoken.

Your responsibilities

• Build and manage a ServiceNow HRSD delivery team in Poland, including recruitment, onboarding, and career development.
• Set standards and ensure quality delivery across HRSD projects, reviewing solutions and aligning with ServiceNow best practices.
• Drive go-to-market activities, collaborating with sales and leadership to grow the HRSD pipeline and support pre-sales initiatives.
• Design and evolve ServiceNow HRSD offerings with a focus on AI-powered solutions and reusable assets.
• Act as a subject-matter expert, supporting client conversations and ensuring team readiness for upcoming projects.
• Collaborate with architects and consultants to ensure scalable and differentiated solutions.

About the project

What we offer

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• 1.
  Interview with the recruiter
• 2.
  Competency Tests/Language Verification
• 3.
  Video call with a manager
• 4.
  Final Decision

Capgemini Polska