ServiceNow Lead Developer (f/m)

Our requirements

• Experience: 6+ years in enterprise software development, with at least 4 to 5 years of deep, hands-on ServiceNow development and a proven track record of technically leading delivery teams.
• Technical Mastery: Expert-level JavaScript and ServiceNow architecture; deep expertise across Flow Designer, complex Scripted REST APIs, Service Portal architecture, and scoped application isolation.
• Engineering Leadership: Demonstrated experience driving code quality standards, automated testing (ATF), and managing CI/CD pipelines (ServiceNow CLI, Git, Update Set batching).
• Domain Breadth: Strong working knowledge of CSDM 5.0, ITIL 4 processes, and modern AI/agentic integration capabilities.
• Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related technical field.
• Required: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and at least one Certified Implementation Specialist (CIS - ITSM, Discovery, or Customer Service Management).
• Preferred: ITIL 4 Managing Professional / Foundation, or Agile/Scrum certification (PSM / SAFe).

Your responsibilities

• Technical Solution Design: Translate high-level business epics into detailed technical designs, story decompositions, and data models aligned with CSDM 5.0 and enterprise architecture standards.
• Quality Gatekeeping & Governance: Chair peer code reviews, approve update sets / Git deployments across ServiceNow instances
• Complex Development: Architect and personally implement the most challenging platform capabilities, including multi-system IntegrationHub spokes, custom portal components, and emerging Now Assist / AI Agent Studio workflows.
• Product Owner Partnership: Act as the lead technical advisor to the Product Owner (PO), providing capacity estimations, identifying architectural risks, and ensuring technical debt remediation is budgeted into sprint cycles.
• Team Enablement & Mentorship: Lead technical onboarding, conduct pair-programming sessions with mid/junior developers, and elevate the team’s overall engineering maturity across the global Chapter.
• Upgrade & Release Leadership: Lead squad preparation for ServiceNow family releases, designing the Automated Test Framework (ATF) test suites and directing the remediation of skipped records.

About the project

This is how we organize our work

What we offer

• Employment Contract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees
• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars
• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• coffee / tea
• parking space for employees
• leisure zone
• employee referral program
• Massage services at the office
• Summer and winter activities for children
• kafeteria

Robert Bosch Sp. z o.o.