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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on enterprise ITSM onboarding and operations, centered on integrating applications and business units into ServiceNow. Core technologies and tools are ServiceNow, ITIL/ITSM, Confluence and cloud/API knowledge (preferred Azure). Main responsibilities include leading application onboarding to ServiceNow, defining assignment groups and routing, supporting Incident/Change/Request/Knowledge processes, coordinating critical incidents and CAB, creating runbooks, driving adoption of standardized processes and identifying automation opportunities. Salary: 37 000 – 42 000 PLN monthly. Benefits include flexible vacation, paid holidays and sick time, and medical and life insurance packages.
from: 30 September 2026
to: 30 October 2026
37 000 - 42 000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:lead
working mode:hybrid
location:Gdańsk, Pomeranian
Gdańsk, Pomeranian
Requirements
Expected technologies
Confluence
Azure DevOps
Our requirements
- Strong practical experience with ServiceNow in an enterprise ITSM environment.
- Good understanding of ITIL / ITSM, particularly Incident and Change Management.
- Experience onboarding applications, teams or business units into ServiceNow or a similar ITSM environment.
- Hands-on knowledge of ServiceNow fundamentals such as assignment groups, incidents, knowledge articles and reporting.
- Experience with CAB and change management processes.
- Strong stakeholder management and cross-functional coordination skills.
- Experience leading initiatives or teams, including through influence without direct authority.
- Ability to work independently and remain hands-on despite the Manager title.
- Working knowledge of cloud and API operations (Azure preferred), and enterprise application integrations.
- ServiceNow System Administrator certification preferred.
- Around 5 years of relevant experience in ServiceNow, ITSM, IT operations or service delivery. We focus on practical capability rather than a specific number of years.
Your responsibilities
- Lead the onboarding of European applications and business units into ServiceNow.
- Understand existing support models and establish appropriate ServiceNow assignment groups, routing and ownership structures.
- Support Incident, Change, Request and Knowledge Management processes in line with ITIL.
- Support the coordination of critical incidents, bringing together relevant technical teams and application owners.
- Work with application teams to create and maintain Confluence documentation and operational runbooks.
- Coordinate activities across application, ITSM, infrastructure and other technology teams.
- Drive adoption of standardized processes and improve operational readiness.
- Identify opportunities for automation, simplification and continuous improvement.
- Take ownership of operational issues and drive activities through to completion.
What we offer
- Competitive salary ranging from PLN 37 000 to PLN 42 000 monthly
- Flexible vacation policy, paid holidays, and paid sick time
- Medical Insurance, Dental Insurance, and Vision Insurance
- Company-paid Short-Term and Long-Term Disability Insurance
- Company-paid Group Life insurance
Recruitment for
We are looking for a SysOps Manager to support the development of a European SysOps function within a global technology organization.
ServiceNow Manager (ITSM)
37k–42k zł / mth. (CoE)
I apply to:
Michael Page
Gdańsk, Pomeranian
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