Strategic Business Change Manager

Our requirements

• Strong understanding of business processes in finance or trade services
• Hands-on experience in production support for business-critical applications
• Familiarity with access governance and audit compliance
• Ability to manage testing cycles and coordinate defect resolution effectively
• Excellent stakeholder management and communication skills
• Proficiency in incident triage and change implementation
• Strong analytical and problem-solving skills with ability to work independently

Optional

• Previous experience in Receivables Finance, Trade Finance, or Banking operations
• Familiarity with platforms/tools like IFAI or similar transaction processing systems
• Practical knowledge of automation and process optimisation

Your responsibilities

• Serve as the primary interface between business and IT for system-related matters
• Provide consultative guidance on system capabilities and alignment with business processes
• Drive system optimisation, adoption, and continuous improvement initiatives
• Offer first-line production support for business-critical applications, including resolving user issues before IT escalation
• Manage user access governance, including new profiles and access logs for audit readiness
• Ensure data integrity, system stability, and operational resilience
• Coordinate business-led system development and enhancements
• Oversee User Acceptance Testing (UAT), ensure timely business sign-off for releases and initiatives
• Plan and support system implementation and release management activities
• Identify risks, participate in assurance activities, and ensure minimal disruption to live processes
• Provide SME input into projects, releases, and business testing
• Receivables Finance Operational Support:
• Manage production incidents and coordinate resolution with IT for critical issues (e.g., payment feed failures)
• Provide BAU support for IFAI system, including transaction-related queries, credit limit updates, and monitoring
• Access & Controls Management:
• Manage generic and user-specific access requests, maintain segregation of duties, and ensure audit readiness
• Testing & Assurance:
• Perform UAT for initiatives including e-invoicing, ISO updates, TESSI invoicing, and digital reporting enhancements
• Support release testing and defect resolution as SME
• Business Analysis & Change Support:
• Participate in business-led initiatives, including forecast and actual booking records for Receivables Finance products
• Perform manual business entries and ensure accurate reporting across regions
• Note: Detailed project information will be shared during the recruitment process.

About the project

What we offer

• Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
• Hybrid work setup - remote work, possible office requests
• Collaborative team culture – work alongside experienced professionals eager to share knowledge
• Continuous development – access to training platforms and growth opportunities
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment – laptop and essential software provided

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance

Mindbox Sp. z o.o.