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Offer summary
(Summary generated by AI based on the full job description)
The project is an SaaS recruitment platform supporting the full hiring lifecycle. The role handles customers via phone, live chat and ticketing, troubleshoots product issues and escalates bugs to Product Support / Engineering / QA. Salary is 7,000–7,300 PLN gross on employment contract plus +10% for late shift and statutory night allowance. English proficiency is required, working hours are 18:00–02:00 and initial 8 weeks include on-site training. Benefits: private medical care, life insurance, Multisport.
Support Analyst (Late Shift)
Company: Motife Sp. z o.o.
from: 16 October 2026
to: 15 November 2026
7000 - 7300 złgross/ mth.contract of employment (full-time)
Salary details
Salary: 7 000 PLN - 7 300 PLN gross on the Contract of Employment + 10% of base salary for working the late shift, plus the statutory night work allowance required under Polish labor law
basic salary
allowances for shift work
Offer parameters
level:junior • mid
working mode:remote
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Optional technologies
SQL
Our requirements
- English proficiency, including confidence in phone conversations.
- Strong communication, customer-service, and organizational skills.
- Ability to manage multiple cases and take ownership of customer issues.
- Willingness to learn new products and technical concepts.
- Previous customer service or support experience is an advantage, but entry-level candidates are welcome.
- Availability to work US hours and attend the office during the first eight weeks.
Your responsibilities
- Support customers through phone, live chat, and online cases.
- Investigate product-related questions and resolve issues clearly and efficiently.
- Manage your case queue, follow-ups, and customer communication.
- Document cases accurately and escalate bugs or complex issues when required.
- Work with Product Support, Engineering, and QA teams.
- Participate in training, coaching, and knowledge-sharing activities.
About the project
We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.
We are looking for a Support Analyst (Late Shift) to join an international Customer Experience and Product Support organization. In this role, you will be the frontline connection between customers and the company’s technology, helping users resolve product-related questions and technical issues through phone, live chat, and online cases.
This opportunity is suitable for someone who communicates confidently in English, enjoys helping customers, and is comfortable managing multiple tasks at once.
Key takeaways:
Salary: 7 000 PLN - 7 300 PLN gross on the Contract of Employment + 10% of base salary for working the late shift, plus the statutory night work allowance required under Polish labor law
Working hours: 6 PM - 2 AM
Apply now
If you enjoy helping customers, solving problems, and working with innovative technology in an international environment, we’d love to hear from you. Apply via our careers page and please submit your CV in English.
What we offer
- Medical care
- Life insurance
- Multisport
Benefits
- private medical care
- life insurance
Recruitment stages
- 1.A call with Motife Recruiter (30 min)
- 2.Criteria Cognitive Aptitude Test
- 3.Hiring Manager Interview (45 min)
Motife Sp. z o.o.
MOTIFE is a trusted partner for tech companies choosing Poland to build and grow their engineering and software development capabilities.
We help software companies, startups, fintechs, technology companies, and industry disruptors with their IT recruitment and, wherever necessary, advisory in setting up a presence in Poland and daily operations.
Our end-to-end support helps us build long-term relationships with new IT players, which means we can offer some of the most interesting career opportunities for skilled software and IT professionals like you.
Support Analyst (Late Shift)
7k–7.3k zł / mth. (CoE)
I apply to:
Motife Sp. z o.o.
Kraków, Lesser Poland
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