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Offer summary
(Summary generated by AI based on the full job description)
The project involves IT support for key international retailers within a Maintenance & Support team. Key technologies include MS SQL, Postgres, Linux, Windows Server, TCP/IP. Responsibilities cover troubleshooting software and database issues, log analysis, and cooperation with technical field teams. Work involves 24/7 shift rotation, requiring English and Polish communication skills.
Support Engineer (M&S)
Company: Diebold Nixdorf
from: 18 June 2026
to: 18 July 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:junior • mid
working mode:hybrid • full office
location:Wrocław, Lower Silesia
Wrocław, Lower Silesia
Requirements
Expected technologies
SQL
PostgreSQL
Optional technologies
Jira
Operating system
Windows
Linux
Our requirements
- Minimum 3-year experience in an IT support role,
- Experience in Second Line IT support,
- Communicative English – at least B1/B2,
- Willingness to work in a shift system – 24/7 on rotation,
- Communicative Polish.,
- Minimum knowledge of network concepts (TCP/IP),
- Knowledge of MS SQL / Postgres databases and Linux and Windows 10/11; Windows Server operating systems
Optional
- Working in ITIL framework experience,
- Jira service desk knowledge,
- Knowledge of Redis / UYUNI / Ansible / Salt Stack
Your responsibilities
- Troubleshooting and resolving software and database related issues within agreed timeframes and in line with internal Maintenance & Support processes,
- Resolving incidents through system, application logs and other available data analysis,
- Ensuring proper performance of IT supported systems,
- Standard and ad hoc reporting,
- Cooperation with the technical field team.
About the project
We are looking for a Support Engineer (L2) to join our Maintenance & Support team of 30 specialists responsible for support of key international retailers worldwide. In this role you will troubleshoot and resolve software related issues within agreed timeframes. As this role is within a software organisation it is a great starting point for an IT focused career.
Location: At least 1 day per week in office is required in Wroclaw.
What we offer
- Great, supportive team
- Mentoring and free access to e-learning platforms
- Flexi-Time & hybrid working •Employment Contract
- Private medical care with family option •Life and accident insurance
- IT Events & conferences (hackathons; .NET Developer Days, etc.)
- Multicultural work environment •International assignments and projects
- Cafeteria Program
- Casual dress code and plenty of free parking spaces (when working from the office)
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- employee referral program
Diebold Nixdorf
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Support Engineer (M&S)
I apply to:
Diebold Nixdorf
Wrocław, Lower Silesia
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