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Offer summary
(Summary generated by AI based on the full job description)
The project supports the aerospace/defence sector in the US, Canada, and other locations. The role involves remote technical support for hardware, software, networks, and telecommunications, including support for VPN, mobile devices, and secure network accounts. Responsibilities include diagnosing, troubleshooting, escalating issues, maintaining documentation, and user communication. Proficiency in English and Polish, at least 6 months of experience, and ability to work afternoon to evening shifts remotely are required.
from: 3 July 2026
to: 2 August 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:junior • mid
working mode:hybrid • full office
Kraków, Podgórze
Requirements
Expected technologies
Customer Service
Technical Support
Optional technologies
IT Service Management (ITSM)
ITIL
Our requirements
- At least 6 months of experience in a similar role
- Very good telephone etiquette skills and communication skills overall
- Proactive and eager to learn from colleagues
- Strong team player with the ability to work independently
- Excellent written and verbal communication skills in English and Polish
- Proven ability to deliver exceptional customer service
- Residing in Poland required
Optional
- Previous technical support experience
Your responsibilities
- Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications
- Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions
- Escalate complex cases to appropriate specialists
- Ensure prompt and effective issue resolution while adhering to service level agreements (SLAs)
- Log and track support requests using relevant tools, maintaining accurate records
- Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts
- Maintain and update documentation, including technical procedures and processes
- Communicate system alerts and outages to users as needed
About the project
We are looking for a Support Specialist with English and Polish. You will be providing support to one of the major players in the aerospace/defence sectors in the US and Canada, also supporting other international locations.
Please note that this is an afternoon-evening shift (14:00-22:00) Monday-Friday and that the project is scheduled to commence in August at the latest. The project involves remote work.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Support Specialist with English and Polish – Afternoon Shift (f/m/x)
I apply to:
Sii Sp. z o.o.
Kraków, Podgórze
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