System Analyst

Technologies we use

About the project

Your responsibilities

• Configure, troubleshoot, and optimize IoT solutions to meet client-specific requirements.
• Provide advanced technical support, resolving escalated issues and ensuring compliance with Service Level Agreements (SLAs).
• Collaborate with clients to implement and test Proof of Concepts (PoCs) and production solutions.
• Identify, analyze, and resolve system issues, cooperating with the 3rd line of support and product teams as needed.
• Maintain technical documentation, including configuration guides, troubleshooting workflows, and customer-specific procedures.
• Deliver training sessions and workshops to empower clients with technical knowledge.
• Act as a bridge between customers and internal teams to ensure continuous improvement of technical support tools and processes.

Our requirements

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• 3+ years of professional experience in a technical support or system engineering role.
• Proficiency in Linux system administration, including log analysis, script execution, and CLI tooling (e.g., ip, tcpdump, systemctl).
• Strong understanding of networking protocols and principles (DNS, DHCP, HTTP(S), TCP/UDP, PKI).
• Experience with testing and troubleshooting in complex multi-server architectures.
• Fluent in Polish and English with excellent technical communication skills.
• Strong analytical and problem-solving skills, with attention to detail.

Optional

• Certifications such as CCNA or equivalent networking expertise.
• Experience with containerization technologies (e.g., Kubernetes, Docker).
• Knowledge of IoT protocols and related technologies.
• Familiarity with IT monitoring tools and REST API automation.

This is how we organize our work

This is how we work on a project

• code review
• design patterns
• static code analysis
• architect / technical leader support
• Continuous Deployment
• Continuous Integration
• documentation
• test automation
• testing environments

Development opportunities we offer

• development budget
• external training
• industry-specific e-learning platforms
• intracompany training
• mentoring
• soft skills training
• space for experimenting
• substantive support from technological leaders
• technical knowledge exchange within the company
• time for development of your ideas

What we offer

• Opportunities to work with innovative IoT technologies and cutting-edge tools.
• Career growth in technical and specialized paths.
• A supportive and collaborative work environment.
• High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
• Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas.
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space).
• Professional development opportunities, including training and conferences.
• Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
• Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream!), car parking area, and bike room.

AVSystem