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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on customer interaction solutions in the Contact Center and Conversational AI domain. Work involves platforms like Genesys, Cognigy, Parloa and interface development and integrations (WebServices, REST, JSON). Responsibilities include conducting customer workshops, producing technical concept documentation, advising and presenting to clients, implementing and customizing solutions, working on VoIP/SIP integrations and developing domain expertise in CC/CAI. Communication in German and English (B2/C1) is required.
T Hub - Contact Center Architect with German
Company: T-Mobile
from: 5 October 2026
to: 4 November 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:mid
working mode:remote
Warszawa, Mokotów
Requirements
Expected technologies
Genesys
Cognigy
Parloa
REST
JSON
JavaScript
AWS
OAuth
SCIM
VoIP/SIP
Operating system
Windows
Our requirements
- Experience in conducting customer workshops and creating technical concept documentation.
- Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
- Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP.
- Ability to communicate effectively in German and English with customers and partners (B2/C1).
- Desire to develop expertise in Contact Center and/or Conversational AI domain.
Optional
- Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.
Your responsibilities
- Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
- Conducting customer workshops to gather requirements and crafting technical concept documentation.
- Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
- Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
- Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
- Active communication and collaboration with customers and project partners
- Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.
Location: Remote with approx. once per quarter presence in HQ (Warszawa, ul. Marynarska 12)
Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!
T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.
Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.
You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.
What we offer
- Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
- A collaborative team setup that supports your growth in a customer-facing technical consulting role.
- Room for individual technological exploration while shaping innovative enterprise solutions.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- corporate products and services at discounted prices
- integration events
- mobile phone available for private use
- no dress code
- parking space for employees
- extra social benefits
- sharing the costs of tickets to the movies, theater
- holiday funds
- birthday celebration
- sharing the costs of a streaming platform subscription
- employee referral program
- charity initiatives
- extra leave
- Benefit Platform
Recruitment stages
- 1.Let’s meet to better understand each other's expectations.
- 2.Hiring Manager will receive your application after meeting.
- 3.Technical meetings with the Hiring Manager and/or team.
- 4.Time to decide!
T-Mobile
Working at T-Mobile’s T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity. Our commitment to fostering a diverse and inclusive workplace means you'll collaborate with a wide range of talented professionals, learning and growing together. T-Mobile encourages a culture of continuous learning and development, offering mentorship and support to help you thrive in your career.
This is how we work
T Hub - Contact Center Architect with German
I apply to:
T-Mobile
Warszawa, Mokotów
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