T Hub - IoT Senior Specialist

Your responsibilities

• High level responsibility overview:
• Coordination of troubleshooting and problem solving in multinational environment
• Definition of service quality KPIs reflecting service quality and customer experience (e.g. success/response rate, response/roundtrip time, availability, stability, DL/UL speed, utilization)
• Documentation of High Level E2E service architecture/chain including responsibility split
• Regular updates of Knowledge Base, On-Call procedures, Expert Advices.
• Being Technical contact person for internal and external partners and Customers in the area of responsibility.
• Support for SLA/OLA & ITIL processes development and optimization.
• Support for E2E monitoring planning & optimization (Sigos/GlobalRoamer).
• Support for new service design and implementation – to achieve operational readiness before commercial service launch.
• Daily tasks overview:
• Analysis of customer incidents using various network tools (e.g. Elastic/Protocol Analyzer).
• Analysis of service behavior based on available monitoring and performance counters.
• Handling of incident / problem tickets in SM / CRM tools (e.g. HP Service Manager)
• End-to-end support of new setups/changes/cancellations between IP VPN customer and Telekom technicians. (IPSEC tunnel setup, APN setup - basic testing & troubleshooting)
• End-to-End testing of IPVPN / APN connections with different test-devices and sim cards – change validation process.
• Processing of orders / changes via ticket-systems (SM / CRM tools).
• Processing of Jira demands/orders via Kanban/Sprint logic (Atlassian Jira / Confluence).
• Preparation of the priority list for new IPVPN establishments/changes/terminations – change prioritization / backlog handling.
• Maintenance and Documentation of IPVPN Setup in support systems
• Other:
• On-call support ability – up to 5 times per year (1 week on-call)
• Maintenance during nightshift – up to 6 times per year
• Business trips ability – up to 3 times a year
• 1-2 office days per week (Warsaw)

Our requirements

• Basic - Mobile Network topology and services understanding (2/3/4/5G),
• Medium - ePC background – knowledge about: APN, DNS, Radius, Diameter
• Medium - networking – IP technology (e.g. IPv4, IPv6), DHCP, sub-net configuration, routing check, network issue troubleshooting, protocol analysing with Wireshark
• Advanced – IPVPN / IPSEC tunnel setup and maintenance
• Collaboration in international environment,
• Accountable approach for a service availability and quality,
• Communication with different vendors and customers
• willingness to learn company-specific tools and solutions

What we offer

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• mobile phone available for private use
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• birthday celebration
• sharing the costs of a streaming platform subscription
• employee referral program
• charity initiatives
• extra leave
• Benefit Platform

Recruitment stages

• 1.
  Let’s meet to better understand each other's expectations.
• 2.
  Hiring Manager will receive your application after meeting.
• 3.
  Technical meetings with the Hiring Manager and/or team.
• 4.
  Time to decide!

T-Mobile