T Hub - IoT Service Operations Engineer (Mobile Core)

Our requirements

• 2+ years of experience in telecommunications, network operations, mobile data services or IT infrastructure environments.
• Understanding of mobile network architecture and services (2G/3G/4G/5G).
• Knowledge of Mobile Core technologies, especially: APN, DNS, Diameter, Radius, PGW, EPC/ePC.
• Good understanding of IP networking concepts: IPv4/IPv6, routing, DHCP, subnetting, troubleshooting.
• Experience with network diagnostics and packet analysis tools such as Wireshark.
• Understanding of ISP services, CDN, DNS and Internet connectivity concepts.
• Familiarity with Incident, Change and Problem Management processes.
• Experience working with multiple stakeholders, vendors and international teams.
• Good English communication skills.
• German language skills will be considered an advantage.

Optional

• Exposure to IoT/M2M services.
• Knowledge of eBGP and routing principles.
• Experience with ELK/Kibana environments.
• Understanding of service monitoring platforms and service quality reporting.
• ITIL certification or practical ITIL experience.

Your responsibilities

• Ensure operational excellence and service quality of Deutsche Telekom's international M2M/IoT connectivity services.
• Cooperate closely with IoT Operations teams across Germany and international markets.
• Coordinate and support Incident, Problem and Change Management processes.
• Act as a Change Advisory Board member and coordinate service-impacting changes.
• Collaborate with multiple vendors, drive escalations, support change execution and assess vendor performance.
• Define and monitor service quality KPIs, including availability, stability, response times and customer experience indicators.
• Document high-level end-to-end service architecture and service chains.
• Maintain operational documentation, knowledge base articles, expert guidelines and on-call procedures.
• Serve as a technical point of contact for SOC teams, internal stakeholders, vendors and customers.
• Support SLA, OLA and ITIL process improvements and optimization initiatives.
• Participate in monitoring strategy development and optimization activities.
• Support the launch of new services and projects, ensuring operational readiness before commercial deployment.

What we offer

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• mobile phone available for private use
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• birthday celebration
• sharing the costs of a streaming platform subscription
• employee referral program
• charity initiatives
• extra leave
• Benefit Platform

Recruitment stages

• 1.
  Let’s meet to better understand each other's expectations.
• 2.
  Hiring Manager will receive your application after meeting.
• 3.
  Technical meetings with the Hiring Manager and/or team.
• 4.
  Time to decide!

T-Mobile