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Offer summary
(Summary generated by AI based on the full job description)
The project involves designing customer experiences for networking services including LAN, WLAN, SD-WAN and managed services. Key technologies include ITIL, Cisco, Aruba, Juniper, OSS/BSS, CMDB, ServiceNow, Jira. Responsibilities cover mapping and optimizing customer journeys, defining personas, creating technical specifications, and embedding ITIL practices in service design. Tasks also include developing documentation and cross-team collaboration.
from: 3 July 2026
to: 2 August 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Warszawa, Mokotów
Requirements
Expected technologies
LAN
WLAN
routing
SD-WAN
VPN
Operating system
Windows
Our requirements
- Proven experience in Service Design or IT service development (preferably in networking environments)
- Strong knowledge of networking technologies: LAN, WLAN, routing, SD-WAN, VPN, and security
- Hands-on experience with ITIL (v3 or v4) frameworks
- Familiarity with leading networking vendors (e.g., Cisco, Aruba, Juniper, Ruckus)
- Experience in defining personas and translating business needs into technical and operational requirements
- Ability to create and maintain technical and operational documentation
- Knowledge of tools and platforms such as:
- OSS/BSS
- NMS/EMS
- CMDB
- ServiceNow, Jira, or similar
- Analytical mindset with the ability to interpret telemetry, metrics, and CX data
- Strong stakeholder management and communication skills
- Self-driven, structured, and end-to-end oriented approach
Your responsibilities
- Design end-to-end customer experiences for networking services, including LAN/WLAN and managed services
- Map and optimize customer journeys across the full lifecycle:
- (sales → onboarding → deployment → operations → incident management → changes → renewals)
- Create service blueprints linking customer touchpoints with backend systems and infrastructure:
- (NOC, field engineers, network components, OSS/BSS, CMDB)
- Define personas (e.g., IT Admin, Network Engineer, End User) including their needs, constraints, and success criteria
- Gather and translate business requirements into technical specifications, including:
- network topology and capacity planning
- WLAN design (coverage, roaming, AP placement)
- security models (802.1X, PSK)
- monitoring and telemetry requirements
- Embed ITIL practices into service design (incident, problem, change, release, service level management)
- Define SLAs/OLAs, KPIs, escalation paths, and operational processes (e.g., runbooks)
- Develop operational artifacts such as requirement documentation, installation checklists, and site survey templates
- Prioritize service improvements and define offerings (managed service tiers, service catalog entries)
- Facilitate workshops and collaborate cross-functionally with product, engineering, NOC, and operations teams
- Leverage telemetry, incident data, and customer experience metrics to drive continuous service improvement
This is how we organize our work
This is how we work
agile
What we offer
Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.
You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.
Recruitment stages
- 1.Let’s meet to better understand each other's expectations.
- 2.Hiring Manager will receive your application after meeting.
- 3.Technical meetings with the Hiring Manager and/or team.
- 4.Time to decide!
T-Mobile
Working at T-Mobile’s T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity. Our commitment to fostering a diverse and inclusive workplace means you'll collaborate with a wide range of talented professionals, learning and growing together. T-Mobile encourages a culture of continuous learning and development, offering mentorship and support to help you thrive in your career.
This is how we work
T-Hub - Service Designer — Networking Products & Services (LAN/WLAN)
I apply to:
T-Mobile
Warszawa, Mokotów
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