Technical Business Analyst – MFA and IAM Technologies

Our requirements

• 3+ years as a Business Analyst or IT Analyst within an IT environment
• Strong analysis and process mapping skills
• Experience supporting large global deployment projects, particularly new MFA app rollouts or authentication changes
• Hands-on experience working closely with engineers, developers, and operational teams
• Confident communication skills to challenge constructively and clarify complex topics with senior stakeholders
• Proactive and self-sufficient attitude, with excellent time management and multitasking abilities
• Familiarity with Jira and Confluence, with a keen interest in optimizing their use
• Knowledge of MFA systems and phishing-resistant authentication, including FIDO-based approaches

Optional

• Financial services experience, ideally with a focus on security
• Experience working with global teams
• Data skills: cleansing, mapping, transforming; ability to produce stakeholder-facing content

Your responsibilities

• Lead requirements elicitation through workshops and interviews, documenting and managing ongoing requirements changes
• Facilitate gap analysis and translate outcomes into epics, user stories, acceptance criteria, and traceable requirements
• Support technology assessments with service owners, capturing requirements, constraints, and impacts for MFA/passwordless/FIDO adoption
• Collaborate with business units, IT teams, IAM specialists, cybersecurity, and operations to gather and align requirements
• Present progress, critical decisions, and results in stakeholder forums; communicate complex concepts clearly to diverse audiences
• Produce and maintain process maps and user journey documentation for MFA and phishing-resistant MFA changes
• Define current-state and future-state workflows and operational handoffs
• Work closely with project managers and IAM teams to scope, plan proof-of-concept (PoC), pilots, and rollouts
• Support large global deployments by providing readiness inputs, communication strategies, training needs, and operational considerations
• Maintain programme documentation in Confluence/Jira; develop dashboards and reports using Power BI and Excel
• Track actions, RAID logs, and decisions to ensure delivery momentum and auditability

About the project

This is how we organize our work

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What we offer

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

Benefits

• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription
• access to +100 projects
• access to Pluralsight

Recruitment stages

• 1.
  online interview
• 2.
  online interview

ITDS Polska Sp. z o.o.