Technical Consultant Microsoft Customer Relationship Management (CRM)

Our requirements

• Several years of hands-on experience with Microsoft Dynamics 365 Sales, Customer Service, and Microsoft Power Platform in enterprise environments.
• Proven experience in implementing, customizing, operating, and evolving Dynamics 365 Customer Engagement solutions.
• Strong expertise in Microsoft Dataverse, Model-Driven Apps, and Power Automate.
• Experience in Application Lifecycle Management (ALM), release management, deployment processes, and solution governance.
• Experience in designing, implementing, and operating enterprise interfaces between CRM and business-critical systems.
• Experience in CRM transformation, migration, and modernization projects.
• Ability to estimate implementation effort, identify technical risks, and support technical decision-making.
• Experience working in complex enterprise landscapes and cross-functional teams.

Your responsibilities

• Translate business requirements into robust technical specifications; design, configure, and extend Microsoft Dynamics 365 (Sales, Customer Service) and Power Platform (Model-Driven Apps, Dataverse, Power Automate).
• Develop custom plugins, Custom APIs, and Azure Functions using C# and .NET to satisfy complex business logic and functional gaps.
• Design, build, and maintain scalable, event-driven interfaces between CRM and business-critical core systems (including Azure Logic Apps, Service Bus, REST/OData APIs, and optional SAP enterprise connectivity).
• Implement Customer Data Platform (CDP) concepts using Microsoft Customer Insights to build unified customer profiles, segmentations, and actionable intelligence.
• Manage end-to-end Application Lifecycle Management (ALM), CI/CD release pipelines in Azure DevOps, and enforce environment governance, security roles, and Data Loss Prevention (DLP) policies.
• Support technical decision-making, estimate implementation efforts, identify technical risks, and articulate solution architecture to both technical teams and business stakeholders.
• Continuously evaluate and introduce emerging capabilities (such as Power BI, Copilot Studio, and AI Builder) to modernize and optimize client business processes.

About the project

By joining us, you’ll:

• Drive global impact: Work on international projects that shape the digital future of industry.
• Grow your potential: Get access to cutting-edge tools, technologies, and training to accelerate your career.
• Thrive in a team-driven culture: Collaborate in an environment where your contributions are valued and team spirit fuels success.
• Enjoy work-life balance: We support flexible working so you can stay connected to what matters most—both professionally and personally.

What we offer

• Global impact & open culture: Be part of a high-tech company shaping industries worldwide, where your ideas truly matter.
• Flexible workstyle: Enjoy remote work possibilities and flexible hours – start your day anytime between 7:00 and 10:00.
• Supportive onboarding & career growth: Get started with guidance from experienced mentors and follow clear paths for development and promotion.
• Continuous learning: Access to premium training platforms, foreign language classes, and a personal development budget.
• Wellbeing & community: Take care of yourself with private medical care, life insurance or join company sports initiatives.
• Team spirit & events – integration budget, interdepartmental teams, company and family activities to stay connected, even remotely.
• Extra perks: From anniversary bonuses and MyBenefit platform to the “under the pear tree” holiday benefit, we make sure your hard work is appreciated.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• charity initiatives
• MyBenefit Platform
• Foreign language classes
• Relocation package

thyssenkrupp Group Services Gdańsk