Technical Delivery Manager with French (IT)

Our requirements

• Experience in IT Operations, including production and managed services environments.
• Strong knowledge of job scheduling tools (e.g. OpCon, Control-M, Dollar Universe) and secure file transfer platforms (e.g. CFT, GoAnywhere, MFT).
• Experience with ticketing, monitoring, and supervision tools (e.g. ServiceNow, EasyVista).
• Good understanding of Windows, Linux, IBM i, and supporting infrastructure.
• Proven experience managing IT operations/production teams with strong leadership and communication skills.
• Strong crisis management, decision-making, analytical, customer-focused, and continuous improvement mindset.
• Communicative French and Polish (min. B2).
• Availability for on-call duties and support of critical incident management.

Optional

• Experience in banking or other critical environments.
• Knowledge of SAB AT.
• Knowledge of cloud platforms (AWS, Azure).
• Understanding of DORA, ISO 27001, and DRP/BCP requirements.
• ITIL certification.

Your responsibilities

• Ensure service availability, continuity, and operational performance across production, support, and IT operations.
• Manage operational managers and IT operations teams, define objectives, develop employees’ skills, and contribute to recruitment and retention activities.
• Oversee SLA compliance, on-call activities, major incident management, and crisis communications.
• Implement ITIL best practices, manage ITIL processes, operational risks, and continuous improvement initiatives.
• Ensure adherence to security policies, DRP/BCP requirements, and quality, security, and compliance initiatives.
• Manage operational tools, scheduling, monitoring, data flows, and automation initiatives.
• Coordinate with Infrastructure teams, the CISO, and clients, including operational governance, performance reporting, audits, and escalations.
• Contribute to quotation preparation for RUN operations and BUILD projects.
• Be available for on-call duties and support critical incident management as needed.

About the project

Additional Information

What we offer

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten.
• DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud).

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• employee referral program

Recruitment stages

• 1.
  a short phone call with a recruiter (30 min max)
• 2.
  one-hour long interview on Teams
• 3.
  final interview (30 min)

Sopra Steria Polska Sp. z o.o.