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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on the Cloud ACS platform for cloud-based device management. It requires strong knowledge of networking fundamentals (including TCP/IP, DHCP, DNS, TR-069/TR-369) and delivering technical presentations and Proof of Concepts. Responsibilities include collaborating with sales and support teams and troubleshooting technical issues during platform evaluation. Tools used include CRM/ERP (Salesforce). The role demands fluency in English and Polish.
from: 23 June 2026
to: 23 July 2026
10 000 - 13 000 złnet (+ VAT)/ mth.B2B contract (full-time)
8300 - 10 800 złgross/ mth.contract of employment
Offer parameters
level:mid
working mode:hybrid
Kraków, Prądnik Biały
Requirements
Optional technologies
Salesforce
Operating system
Linux
Our requirements
- Proactive, customer-oriented professional with experience in technical support, pre-sales, technical consulting, or other customer-facing technical roles
- Good understanding of networking fundamentals and troubleshooting (TCP/IP, DHCP, DNS, TR-069/TR-369 or similar protocols is a plus)
- Ability to quickly learn and work with complex technical platforms
- Strong communication, presentation, and customer-facing skills with the ability to explain technical topics clearly and in a structured way
- Experience with CRM/ERP tools (e.g. Salesforce)
- Fluency in English and Polish (spoken and written)
Your responsibilities
- Conduct technical product presentations, demos, and discovery sessions with prospects
- Prepare and manage Proof of Concepts (PoCs) and trial environments
- Analyze customer requirements and networking challenges to align solutions with Cloud ACS capabilities
- Troubleshoot technical and network-related issues during evaluations
- Address technical questions, including RFPs and architecture or security assessments
- Translate complex technical concepts into clear, business-friendly communication
- Collaborate closely with Sales, Customer Success, Product, and Support teams to ensure a smooth customer journey and handover after contract signing
About the project
Join our Presales team and help customers understand, validate, and successfully adopt our Cloud ACS platform. We are looking for a customer-focused technology professional who enjoys understanding customer needs, leading technical conversations, and helping organizations discover the value of our Cloud ACS platform.
This is how we organize our work
This is how we work
in house
1. Think you might align well with AVSystem? Feel free to share your CV with us. We understand that this initial step may come across as somewhat impersonal, but we promise - every CV is unique and important for us, no AI bots included in the process. Share details about yourself, what makes you unique, and why you believe you'd be a valuable addition to our team.
2. Meet with a member of our People Team during an online meeting. In this step, you can share what motivates you to work and learn, discuss your previous achievements and work experiences. Most importantly, we want to ensure you're a great fit for our team.
Following this, we’ll provide feedback and, hopefully, invite you to the next stage.
3. The main course - technical stage! You'll be invited for a discussion, either online or onsite, lasting about 2h. Be prepared for some theoretical questions, and if you're a software engineer, there might be some live coding involved. Even if we determine that now isn't the ideal time for you to join us, we'll always provide feedback and welcome the possibility of reapplication in the future.
4. Almost there! Now, we'd like you to meet your future team leader and/or manager – they will discuss your career goals and work approach.If everything goes well and everyone is on board, we'll contact you very soon with a job offer!
As the Support Manager for AVSystem products, including our flagship Unified Management Platform (UMP), you will bridge the gap between technical excellence and client success. You will lead a dedicated support team ensuring that our Tier-1 and Tier-2 Telco and ISP clients receive world-class assistance. This is a high-impact role where you will not only manage people but also take ownership of the health and longevity of our support contracts through strategic communication and deep technical understanding of network device management.
Development opportunities we offer
- development budget
- intracompany training
- mentoring
- soft skills training
- space for experimenting
- substantive support from technological leaders
- technical knowledge exchange within the company
- time for development of your ideas
What we offer
- Opportunity to work with a leading device management platform (Cloud ACS)
- Space to grow both vertically (Senior Presales) and horizontally (Customer Success, post-sales roles)
- Real exposure to global customers, including participation in international conferences and industry events
- Collaborative work environment with support from talented teams
- Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
- Professional development through training, conferences and knowledge sharing
- Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
- Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room
Benefits
- sharing the costs of sports activities
- private medical care
- fruits
- corporate gym
- corporate library
- no dress code
- coffee / tea
- parking space for employees
Recruitment stages
- 1.Send us your CV
- 2.HR screening
- 3.Technical interview
- 4.Managers interview
AVSystem
Welcome to AVSystem, where "Work with the best" is more than a motto, it's our way of life.
Rooted in Poland with a global reach, we are a dynamic, mid-sized product company built on trust, respect, and innovation. Our team, a diverse group of talented professionals, is our greatest asset. Joining us means becoming part of a community that values expertise, creativity, and a passion for technology. Here, professionalism and high quality are not just goals but our everyday reality. Embark on a journey with AVSystem where opportunities are boundless, growth is driven by passion, and every success is a shared celebration. Work with the best – work with AVSystem! 🚀✨
This is how we work
Technical Presales Specialist
8.3k–10.8k zł / mth. (CoE), 10k–13k zł / mth. (B2B)
I apply to:
AVSystem
Kraków, Prądnik Biały
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