Technical Solutions Engineer, Databases (English)

Our requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience reading or debugging code (i.e., Java, C/C++, Python, JavaScript, Go) and working with SQL/NoSQL databases.
• 5 years of experience in technical support, professional services, software development, or product operations management.
• Ability to communicate in English fluently to interact with regional customers and stakeholders.

Optional

• Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.
• Experience with SQL/ NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Experience with web or mobile app development, and troubleshooting database issues, schema design, and SQL query profiling.
• Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing), system/network administrator knowledge of Linux/Unix or operating systems.
• Excellent troubleshooting, attention to detail, and communication skills in a fast-paced setting.

Your responsibilities

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

About the project

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• fruits
• corporate products and services at discounted prices
• integration events
• dental care
• corporate gym
• corporate sports team
• retirement pension plan
• saving & investment scheme
• corporate library
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• meal passes
• redeployment package
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• extra leave